Senior Pupil Services Officer

Ladysmith Infant & Nursery School; Exeter; On-site; GBP 22,646 - 27,709; Part time

Benefits offered by this job

Local Government Pension Scheme

Cycle to Work Scheme

Tax Free Childcare

Employee Assistance Programme

Job summary

Ladysmith Infant School in Exeter is seeking a Senior Pupil Services Officer to join the pupil services team, providing high‑quality administrative support to leaders, teachers, pupils and parents. The role involves welcoming visitors, handling enquiries, maintaining school systems, and contributing to operational activity and school leadership.

Essential experience in administration, strong communication, and a customer‑service mindset are required.

Qualifications

• Experience in administration, preferably in an educational or similar setting.
• Strong communication skills, both written and verbal.
• Customer‑service mindset with the ability to handle enquiries efficiently.
• Proficiency with school systems and administrative technology.
• Capacity to work independently and as part of a team within a dynamic environment.

Responsibilities

• Managing administrative tasks for the school and pupil services team.
• Providing efficient support to staff, pupils and parents.
• Acting as an expert on our school systems and processes.
• Maintaining a positive focus when problem‑solving and engaging in customer service.
• Contributing to operational activity and supporting school leadership.

Skills

Communication skills

Customer service

School systems proficiency

Independent working

Teamwork

Education

Further education qualifications related to education or administration

Job description

Senior Pupil Services Officer – Ladysmith Infant School, Exeter

Contract Term: Part Time - Fixed Term until 11/04/2027

Salary: Grade SC 3 – Grade SCP8-11. Starting salary £22,646 (FTE £27,709)

Hours: 35 hours per week (8:30 am – 4:00 pm)

Term Time only: 39 weeks per year

Closing Date: 7 September 2026 9 am

Interview Date: 14 September 2026

Start Date: As soon as possible

Benefits:

• Local Government Pension Scheme
• Cycle to Work Scheme
• Tax Free Childcare
• Employee Assistance Programme

We need an experienced administrator who is passionate about customer service and delivering the best for our community. The successful candidate will support a busy Primary Academy, providing high‑quality administrative support to leaders, teachers, pupils and parents. You will be an integral part of our pupil services team, welcoming visitors, handling inquiries, and maintaining our school systems.

Key responsibilities include:

• Managing administrative tasks for the school and pupil services team
• Providing efficient support to staff, pupils and parents
• Acting as an expert on our school systems and processes
• Maintaining a positive focus when problem‑solving and engaging in customer service
• Contributing to operational activity and supporting school leadership

Essential qualifications and experience:

• Experience in administration, preferably in an educational or similar setting
• Strong communication skills, both written and verbal
• Customer‑service mindset with the ability to handle enquiries efficiently
• Proficiency with school systems and administrative technology
• Capacity to work independently and as part of a team within a dynamic environment

Desirable criteria may include:

• Previous experience in pupil services or school administration
• Knowledge of safeguarding and child protection procedures
• Further education qualifications related to education or administration

We are committed to an inclusive, diverse workplace and uphold safeguarding responsibilities. An enhanced DBS Disclosure is required for this post.

This role is part of the St Christopher’s Trust, a family of 21 Church and Community Schools providing a supportive network across three local authorities.

Applicants will be considered regardless of race, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.