Senior PSV Technical Specialist

ACS Automotive Recruitment; Southwater; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Salary £55k–£65k DOE

Hours Mon-Thu 8:00–17:00, Fri 8:00–15:

25 days holiday + Bank holidays

Statutory sick pay

Workplace Pension Scheme

Employee benefits portal

Cycle to Work Scheme

Job summary

ACS Automotive Recruitment is seeking a Senior PSV Technical Specialist for a growing Minibus and Midicoach sales and aftersales operation in Southwater, West Sussex. You'll be the technical expert on minibus, bus, coach, including EVs, leading escalation for PSV technicians and liaising with vehicle factories to maintain performance and quality across the UK and Ireland.

We value deep engineering knowledge, strong problem solving, and excellent communication to guide internal teams and

Qualifications

• Automotive qualification or equivalent in Automotive Engineering or Mechanical Engineering or related field.
• A minimum of 5 years of leadership or technical experience in the transport industry, with minibus/bus/coach and EV exposure.
• Proficient understanding of passenger transport vehicle systems, CANBUS, remote diagnosis, and EV technology.
• Excellent communication and interpersonal abilities for collaboration with internal teams, suppliers, and customers.
• Strong independent and team-based work capabilities, able to manage multiple projects and priorities.
• Strong problem-solving skills and meticulous attention to detail for technical accuracy and compliance.
• Track record of advancing technical excellence and sustainability in passenger transport.
• Solid commercial acumen and proficiency with Microsoft Office 365.

Responsibilities

• Act as the company's subject matter expert on minibus, bus, and coach vehicles including EVs, providing technical advice to internal teams and external stakeholders.
• Liaise with factories supplying vehicles and lead technical communications for resolution and product improvements.
• Lead technical training sessions for internal teams to enhance product knowledge and issue handling.
• Develop and update technical documentation, service manuals, and troubleshooting guides for all vehicles.
• Collaborate with Aftersales to resolve complex technical issues and guide repair procedures.
• Stay updated on industry trends, technologies, and EV regulations; implement best practices.
• Conduct regular technical audits and quality checks to ensure compliance.
• Advise customers and our service network on vehicle performance and EV technology.

Skills

Leadership experience

CANBUS architecture

EV technology

Problem solving

Communication

Microsoft Office 365

Education

Automotive qualification

Tools

MS Office 365

Job description

Senior PSV Technical Specialist

Southwater, West Sussex

Basic Salary: £55,000 - £65,000 DOE

Full-Time | Permanent

Monday-Thursday: 8:00am-5:00pm

Friday: 8:00am-3:00pm

An excellent opportunity has become available for a Senior PSV Technical Specialist to join a growing Minibus and Midicoach sales and aftersales specialist based in Southwater, West Sussex.

With deep engineering knowledge, a future-focused mindset, and an unrivalled approach to service, they help public and private sector operators unlock the full potential of their fleets.

As the Senior PSV Technical Specialist, you will be the company's technical expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs). You will be responsible for ensuring technical excellence and providing expert guidance in supporting thousands of vehicles across the UK and Ireland. In this role, you will be the first step in technical escalation for a team of PSV technicians based locally in Southwater and a group of field service technicians on the road nationally. You will work with the Head of Operations as a point of liaison with the factories that supply the vehicles, collaborating closely to maintain and enhance vehicle performance and quality.

Key Responsibilities

• Act as the company's subject matter expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs) and their associated systems, providing technical advice and support to internal teams and external stakeholders.
• Work alongside the Head of Operations when liaising with the factories supplying the vehicles, fostering strong relationships, and ensuring seamless communication for technical matters, including technical resolution and problem solving, acting as technical lead on product development and improvement engineering.
• Lead technical training sessions and workshops for internal teams, ensuring a high level of product knowledge and proficiency in handling technical issues for minibus, bus, coach, EV's and systems.
• Oversee and contribute to the development and updating of technical documentation, service manuals, and troubleshooting guides for all vehicles.
• Collaborate with the Aftersales team to resolve complex technical issues and provide guidance on effective repair and maintenance procedures for all vehicle types. You will be the primary escalation path for technical support on all customer issues and vehicle off road issues, to guide the team towards an effective resolution.
• Stay updated on industry trends, new technologies, and regulations related to passenger transport vehicles and Electric Vehicles (EVs) and implement best practices accordingly.
• Conduct regular technical audits and quality checks on vehicles to ensure compliance with internal and external standards.
• Act as a technical advisor for customers and our approved service and repair network, addressing their queries and concerns related to vehicle performance, safety, adherence to regulations, and EV technology.
• Lead or contribute to special projects related to vehicle improvements, modifications, or customizations, with a particular emphasis on Electric Vehicles (EVs) and sustainable mobility solutions.
• Travel across the UK and to Turkey - Lithuania - Spain or Ireland will be required from time to time and may require flexibility of working hours.

Your Background & Skillset

• Automotive qualification or equivalent in Automotive Engineering, Mechanical Engineering, or a related field, along with substantial hands-on experience in the transport industry.
• A minimum of 5 years of experience in a leadership or technical role within the transport industry, with expertise in minibus, bus, coach, with exposure to Electric Vehicles (EVs) and associated systems.
• Profound understanding of passenger transport vehicle systems, components, CANBUS architecture, remote diagnosis assistance, and EV technology, with proven ability to diagnose and resolve technical challenges.
• Outstanding communication and interpersonal abilities to facilitate effective collaboration with internal teams, external suppliers, and customers.
• Strong independent and team-based work capabilities, proficiently managing multiple projects and priorities concurrently.
• Exceptional problem-solving skills and meticulous attention to detail, ensuring the highest level of technical accuracy and compliance.
• Demonstrated track record of advancing technical excellence, sustainability, and continuous improvement initiatives within the passenger transport industry.
• Sound commercial acumen and adeptness with the Microsoft Office 365 suite of software.

What's in it for you?

• Starting Salary £55,000 to £65,000 DOE
• Hours Monday to Thursday 8am to 5 pm, Friday 8am to 3pm.
• 25 days holiday + Bank holidays
• Statutory sick pay.
• Workplace Pension Scheme.
• Employee benefits portal.
• Cycle to Work Scheme.