Senior Property Services Consultant

Campions; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Employee assistance programme

Holiday allowance

Charity matching

Job summary

Chestertons is seeking a Senior Property Services Consultant in London (Euston) to generate new business and convert inquiries into Market Appraisals and opportunities across Sales and Lettings. Based at our Euston Head Office, you’ll manage multi-channel outreach and build lasting client relationships to drive revenue.

You will work in a high-volume environment with CRM-driven processes, reporting against activity and conversion targets while collaborating with Front Office teams to ensure

Qualifications

• Confident, outgoing and comfortable speaking to customers on the phone.
• Highly motivated and driven by targets and results.
• Resilient in a high-volume environment.
• Strong communicator with excellent relationship-building skills.
• Organised, commercially minded and able to manage multiple opportunities.

Responsibilities

• Drive new business by converting inbound enquiries and cold database leads into Sales and Lettings opportunities.
• Carry out high-volume outbound calling and multichannel outreach campaigns across phone, email, SMS and WhatsApp.
• Identify potential opportunities and engage with prospective clients to understand their property requirements.
• Book Market Appraisals and ensure a smooth handover to the relevant Front Office team.
• Build strong relationships with existing clients and customers to maximise future opportunities.
• Maintain accurate CRM records and ensure all activity is recorded correctly and consistently.
• Work towards agreed activity and conversion targets to maximise revenue opportunities.
• Market Appraisals booked; Market Appraisal-to-Instruction conversion; Revenue generated from opportunities; Cancellation and conversion rates; Outbound activity levels across calls, emails, SMS and WhatsApp.

Skills

Outbound calling

Target-driven

CRM experience

Relationship building

Communication skills

Tools

CRM systems

Job description

Senior Property Services Consultant

Location: Euston / Hybrid
Hours: Monday to Friday, 08:30 - 18:00
Salary: £35,000 + Commission

We're looking for an outgoing, driven and enthusiastic Senior Property Services Consultant to join our Property Services team at Chestertons.

Based at our Euston Head Office, you'll play a key role in generating new business and creating opportunities for our Sales and Lettings teams. You'll be responsible for converting inbound enquiries and leads from our existing database into Market Appraisals and new business opportunities.

This is a great opportunity for someone looking to build a career in estate agency, particularly if you're interested in the industry but don't want to work in a traditional front office Sales or Lettings role.

What You'll Be Doing

• Drive new business by converting inbound enquiries and cold database leads into Sales and Lettings opportunities.
• Carry out high-volume outbound calling and multichannel outreach campaigns across phone, email, SMS and WhatsApp.
• Identify potential opportunities and engage with prospective clients to understand their property requirements.
• Book Market Appraisals and ensure a smooth and effective handover to the relevant Front Office team.
• Build strong relationships with existing clients and customers to maximise future opportunities.
• Maintain accurate CRM records and ensure all activity is recorded correctly and consistently.
• Work towards agreed activity and conversion targets to maximise revenue opportunities.
• How We'll Measure Success
• You’ll be focused on delivering strong results across key performance areas, including:
• Market Appraisals booked
• Market Appraisal-to-Instruction conversion
• Revenue generated from opportunities
• Cancellation and conversion rates
• Outbound activity levels across calls, emails, SMS and WhatsApp

About You

• We're looking for someone who is:
• Confident, outgoing and comfortable speaking to customers over the phone.
• Highly motivated and driven by targets and results.
• Resilient and comfortable working in a high-volume environment.
• A strong communicator with excellent relationship-building skills.
• Organised, commercially minded and able to manage multiple opportunities.
• Confident using CRM systems and maintaining accurate records.
• Interested in developing a long-term career within the property industry.

About The Company

Chestertons

Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions

Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.