Property Manager - Chestertons

Campions Group; Greater London; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Employee assistance programme

Competitive holiday allowance + public

Charity matching and payroll giving

Eye care vouchers

Annual flu vaccination vouchers

Birthday leave

Health cash plan

Job summary

Chestertons in North West London is hiring a Property Manager to join the thriving Property Management Department. The role combines client liaison, portfolio maintenance, and inspections in a dynamic, hybrid setting after a settling period.

Salary £32,000–£34,000 plus commission, with a 40-hour week from Monday to Friday. Ideal candidates bring property management experience, thrive under pressure, and deliver outstanding service in a fast-paced environment.

Qualifications

• Previous experience in property management
• Energetic and thrives in a fast-paced, high-volume environment
• Delivers exceptional service levels and maintains professionalism under pressure

Responsibilities

• Embrace the Chestertons brand and core values
• Protect clients' assets and act in their best interests
• Retain management on the portfolio and manage inspections
• Prioritise and troubleshoot maintenance issues (floods, boilers, leaks)
• Negotiate deposit deductions fairly and within timelines
• Attend local branches and participate in morning meetings
• Ensure portfolio compliance (e.g., EICR, Gas Safety) and document updates
• Support colleagues and contribute to team development

Skills

Organisational skills

Time management

Working under pressure

Customer service

Willingness to learn

Self-awareness

Job description

Property Manager

Location: North West London

Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)

Salary: £32000- £34000 + Commission

We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.

Main Duties

• Embrace the Chestertons brand and core values
• Protect our Clients Asset and work in their best interests
• Retain Management on the Portfolio
• Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
• The ability to scrutinise quotes on behalf of the client
• Understanding how to add value when sending an inspection report
• Negotiate deposit deduction in a fair and efficient manner, within required timeframes
• Understanding KPI’s required for role
• Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
• Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
• Develop understanding of client accounts and statements
• Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
• Attend weekly 1 : 1 meetings with Senior leadership team
• Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
• Support others growth and development.
• Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
• Adhere to department standards
• Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
• Providing guidance on the process of deposit dilapidations

Attributes

• Can work under pressure – understand where to seek support / how to elevate complaints
• Good organisational and time management skills
• Seek work where capacity exists
• Self-awareness of knowledge gaps
• Provide excellent customer service in every interaction with internal colleagues and external clients
• Show high engagement and willingness to learn

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits

Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.