Senior Property Manager (Hampstead)

The Recruitment Experts, incorporated; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Recruitment Experts, incorporated is seeking an experienced Property Manager to oversee a residential portfolio in Hampstead. You will take ownership of day-to-day management, coordinating maintenance, inspections and tenancy matters to deliver excellent landlord and tenant service.

Ideal candidates have at least two years in property management, with strong organisation, communication and problem-solving skills, plus familiarity with heating, plumbing and electrical systems.

Qualifications

• At least two years' experience in a similar property management role.
• Ideally ARLA Propertymark Level 3 qualification.
• Practical understanding of heating, hot water, plumbing and electrical systems.

Responsibilities

• Manage a portfolio of approximately 150 properties, acting as the main contact for landlords and tenants.
• Work closely with lettings teams to ensure properties are ready for new tenancies.
• Coordinate routine and emergency maintenance, liaising with contractors, landlords, block managers and developers.
• Agree appropriate maintenance floats with landlords, authorise contractor invoices in line with procedures and request additional funds when required.
• Carry out property inspections, prepare reports and follow up on recommended works.
• Review checkout reports, assess proposed deposit deductions and negotiate agreements between landlords and tenants.
• Prepare or respond to tenancy deposit disputes where necessary.
• Monitor compliance with property licence conditions and follow ARLA Propertymark guidelines.
• Manage insurance claims, including arranging estimates and liaising with block managers and loss adjusters.
• Handle complaints promptly and professionally.
• Maintain clear communication with lettings, accounts and other relevant teams.

Skills

2+ years PM experience

Excellent communication

Problem solving

Education

ARLA Propertymark Level 3

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Property Manager - Hampstead

Hours: Monday-Thursday,

9am-6pm; Friday, 9am-5.30pm

Portfolio: Approximately 150 properties

An opportunity for an experienced Property Manager to oversee a residential portfolio in Hampstead, providing excellent service to landlords and tenants.

You will take ownership of the day-to-day management of your portfolio, coordinating maintenance, overseeing inspections and resolving tenancy matters. This role suits someone with strong organisational skills, sound property management knowledge and a proactive approach to customer service.

Key responsibilities

• Manage a portfolio of approximately 150 properties, acting as the main contact for landlords and tenants.
• Work closely with lettings teams to ensure properties are ready for new tenancies.
• Coordinate routine and emergency maintenance, liaising with contractors, landlords, block managers and developers.
• Agree appropriate maintenance floats with landlords, authorise contractor invoices in line with procedures and request additional funds when required.
• Carry out property inspections, prepare reports and follow up on recommended works.
• Review checkout reports, assess proposed deposit deductions and negotiate agreements between landlords and tenants.
• Prepare or respond to tenancy deposit disputes where necessary.
• Monitor compliance with property licence conditions and follow ARLA Propertymark guidelines.
• Manage insurance claims, including arranging estimates and liaising with block managers and loss adjusters.
• Handle complaints promptly and professionally.
• Maintain clear communication with lettings, accounts and other relevant teams.

About you

• At least two years' experience in a similar property management role.
• Ideally ARLA Propertymark Level 3 qualified.
• A practical understanding of heating, hot water, plumbing and electrical systems.
• Excellent written and verbal communication skills.
• Strong organisation, attention to detail and time management.
• Confident resolving problems and managing competing priorities.
• Proficient in Microsoft Word, Excel and Outlook.
• A collaborative approach and a commitment to delivering excellent customer service.