Property Manager

Pear Recruitment; Greater London; Hybride; GBP 35 000 - 40 000; Plein temps

Résumé du poste

Pear Recruitment is seeking an experienced Property Manager for Hampstead. You will manage a portfolio of around 150 properties, acting as the main contact for landlords and tenants and ensuring timely maintenance and excellent service. The role offers hybrid working and a salary of £35,000–£40,000.

The team emphasises strong client relationships and a professional, seamless experience. Ideal candidates will have ARLA Level 3 (or equivalent), solid MS Office skills, and at least 3 years in a

Qualifications

• ARLA Level 3 qualification is preferred.
• Basic knowledge of heating, hot water, plumbing and electrical systems.
• Minimum 3 years in a similar Property Manager role.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication.
• Strong organisational skills and attention to detail.
• Good time management and problem-solving abilities.
• Team-oriented with collaborative approach.

Responsabilités

• Manage a property portfolio with high service standards for landlords and tenants.
• Coordinate move-ins and liaise with branches to prepare properties.
• Handle routine and emergency maintenance with contractors and managers.
• Respond promptly to complaints and manage financial paperwork for invoices.
• Ensure proper landlord-tenant communication and documentation.
• Verify insurance and certifications for works; maintain records.
• Process insurance claims, liaise with block managers and loss adjusters.
• Inspect properties and follow up on required works.
• Prepare checkout reports and manage deposits, disputes if needed.
• Maintain cross-team communication with Lettings, Accounts and Overseas offices.
• Collaborate to meet landlord/tenant needs and uphold service standards.
• Adhere to ARLA Propertymark guidelines.

Connaissances

ARLA Level 3

Heating & Plumbing

3+ years exp

MS Office

Communication

Organisational skills

Time management

Team player

Outils

MS Office

Description du poste

Pear Recruitment - Experienced Property Manager

Location - Hampstead

Salary - £35,000 - £40,000

Working hours - Mon - Thu 9am - 6pm, Fri 9-5:30pm

Hybrid working

Our client, an established and highly respected Estate Agency with over six decades of experience, is seeking an experienced Property Manager to join their fantastic team in Hampstead. The successful candidate will be responsible for managing a portfolio of approximately 150 properties, providing an exceptional level of service to both Landlords and Tenants.

As Property Manager, you will be the key point of contact for your portfolio, building strong relationships with both Landlords and Tenants and ensuring all queries, maintenance issues and property-related matters are handled promptly and efficiently from start to finish.

You will play a crucial role in upholding the agency's excellent reputation, delivering a consistently high standard of customer service and ensuring both Landlords and Tenants receive a professional and seamless experience.

This is an excellent opportunity for an experienced Property Manager to join a well-established business with a strong reputation, a loyal client base and a proven track record of success.

Knowledge & Skills

• Ideally ARLA Propertymark qualified to Level 3.
• Basic knowledge of heating and hot water systems, plumbing and electrical
• At least 3 years' experience in a similar role
• Have a good knowledge of Microsoft Software packages (Word, Excel, Outlook).
• Excellent communication skills, both written and spoken.
• Excellent organisational skills and attention to detail.
• Ability to problem solve and manage your time
• Enjoy being part of a team all working towards a common goal.

Responsibilities

• Manage your Property Portfolio ensuring landlords and tenants receive the highest level of service and support.
• Liaise with the branches to ensure all properties are ready for move in.
• Deal with any routine or emergency maintenance issues in the property promptly. This can involve liaising with contractors, landlords and block managers or developers for new builds.
• Respond promptly and effectively to internal and external complaints.
• Ensure accounting procedure for receiving and authorising contractor invoices is followed and request funds from clients where necessary.
• Ensure there is effective and efficient liaison and communication between Landlord and Tenant.
• Ensure contractors have the correct insurance and certification to carry out the works instructed and that records are updated and maintained.
• Deal with insurance claims, liaising with block managers, loss adjusters, arranging estimates.
• Inspect properties, submit reports to landlords and follow up on any works or requirements that are raised in a timely manner.
• Peruse check out reports and quantify deductions from deposits and liaising with landlords and tenants to negotiate an agreement between them. If necessary, submitting disputes to the Tenancy Deposit Scheme or responding to disputes submitted by tenants.
• Maintain clear and constant communication between Property Management and Lettings and Accounts and Overseas offices
• Work together with the team to ensure landlords and tenants needs and requirements are being met and that excellent customer service is being maintained.
• Ensure ARLA Propertymark guidelines are followed

Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually. If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.

Confidentiality

All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.