Senior Property Manager

Encore; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Growth opportunities

Job summary

Encore is seeking an enthusiastic Senior Property Manager (Estate Manager) to coordinate resources across a diverse residential portfolio in Manchester. You will oversee financials, maintenance coordination, and client communication, ensuring exceptional service for residents and clients.

Join a team that values collaboration, growth, and a hands-on approach. You’ll lead meetings, manage budgets, and drive efficiency while upholding Encore’s standard of care and personal touch in property

Qualifications

• A degree or equivalent education, with TPI Part 1 certification essential.
• 5+ years of relevant estate or property management experience.
• Strong financial acumen including budget management and cost control.
• Excellent communication and interpersonal skills focused on customer satisfaction.

Responsibilities

• Milestone Management: ensure cyclical tasks and reactive works meet KPI targets.
• Financial Oversight: develop budgets, issue purchase orders, monitor income and expenditure.
• Maintenance Management: oversee planned maintenance and site inspections.
• Customer Service Excellence: maintain client relationships and resolve inquiries diplomatically.

Skills

Leadership

Client communication

Budget management

Maintenance coordination

Stakeholder management

Education

Degree or equivalent education

TPI Part 1 certification

Job description

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role

We are looking for an enthusiastic and skilled Senior Property Manager (although at Encore you will be called an Estate Manager) to coordinate resources and manage a diverse portfolio of residential estates. This pivotal role will allow you to showcase your expertise in financial management, maintenance coordination, and client communication while providing exceptional service to our customers.

What You’ll Do:

• Milestone Management: Ensure cyclical tasks and reactive works are completed on time and achieve Key Performance Indicator (KPI) targets.
• Financial Oversight: Prepare and manage annual budgets, generate purchase orders, and monitor income and expenditure for financial health.
• Maintenance Management: Implement and oversee planned maintenance schedules, conduct site inspections, and ensure timely resolution of maintenance issues.
• Customer Service Excellence: Maintain strong client relationships, lead meetings, and resolve resident inquiries and complaints with professionalism and diplomacy.

What You’ll Bring:

• A degree or equivalent education, with TPI Part 1 certification essential.
• 5+ years of relevant management experience, ideally in estate or property management.
• Strong financial acumen, including budget management and cost control.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.

Why Work with Us?:

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.

Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 2 days from home and 1 day on site.