Property Administrator

Encore; Nottingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Great Team Environment

Growth Opportunities

Competitive salary & perks

Job summary

Encore in Nottingham is seeking a Property Administrator (Assistant Property Manager) to support day-to-day operations, engage with residents, coordinate repairs, and maintain records. This role provides strong progression to a Property Manager within 12–18 months.

You will manage customer inquiries, ensure data accuracy in Qube, coordinate contractors, maintain health and safety compliance, and assist with budgets and financial reporting.

Qualifications

• A good standard of education is essential.
• Property qualifications (e.g., IRPM Part 1) would be an advantage but not essential.
• Previous experience in customer service and contractor management is desirable.

Responsibilities

• Be the first point of contact for residents, handling queries professionally.
• Keep the property management system (Qube) up-to-date and organized.
• Coordinate maintenance with contractors and manage works orders to a high standard.
• Ensure health & safety legislation and company policies are followed.
• Assist with budgets, purchase orders, and financial reporting.

Skills

Customer service

Contractor management

Qube data management

MS Office

Data entry

Education

IRPM Part 1 (advantage)

Tools

Qube

Microsoft Office

Job description

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role

As a Property Administrator (at Encore we call them Assistant Property Managers) you will be a key member of our Estate Management team, helping to ensure that our communities are well-maintained, and efficiently run. You will support day-to-day operations by engaging with residents, coordinating maintenance and repair efforts, and maintaining accurate records and systems. Your role will contribute directly to creating a positive experience for our clients. This role comes with fantastic career growth opportunities, including the chance to step into a Property Manager position within our team in just 12 to 18 months.

What You’ll Be Doing

Customer Service Be the first point of contact for residents, handling queries, resolving issues, and keeping communication clear, friendly, and professional.

Data Management: Keep our property management system (Qube) fully up-to-date, ensuring all information is accurate and organised.

Maintenance Coordinator: When something needs fixing, you’re the one to make it happen. Liaise with contractors, manage works orders, and ensure everything is done on time and to a high standard.

Health & Safety: Ensure all health & safety legislation and company policies are strictly followed, keeping our estates safe and compliant.

Financial Help manage budgets, issue purchase orders, and assist with financial reporting to ensure costs stay under control.

About You

• You’re passionate about delivering excellent customer service and enjoy building relationships with residents and clients.

• You’re a natural multitasker, able to manage your time and juggle tasks efficiently.

• You’ve got experience with systems like databases (Qube knowledge is a bonus) and are confident using Microsoft Office.

• You communicate clearly and professionally—whether over the phone, in writing, or face-to-face.

• You’ve got experience working with contractors and managing reactive maintenance (if not, you’re ready to learn fast!).

What You’ll Bring

• A proactive, solutions-oriented mindset – you approach challenges with optimism and a focus on finding effective resolutions.

• Strong attention to detail – you consistently deliver high-quality work.

• A collaborative spirit – you thrive in a team environment and take pride in contributing to shared goals.

Qualifications & Experience

• A good standard of education is essential.

• Property qualifications (e.g., IRPM Part 1) would be an advantage but not essential.

• Previous experience in customer service and contractor management is desirable.

Why Work with Us?

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.

• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.

• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.
This role would require you to work from the Nottingham office 4 days per week and with 1day working from home.

The salary for this role is £28,000 per annum.