Senior Project Support Officer

Vrieservice; Tewkesbury; Hybrid; Full time

Job summary

A leading company is seeking a Senior Project Support Officer to deliver high-quality support to the Nuclear Operations division. You will champion processes, provide training, and support continuous improvement initiatives. Ideal candidates will possess strong communication and numerical skills, with experience in project support roles.

Qualifications

• In-depth knowledge of internal systems and tools.
• Experience providing proactive support.

Responsibilities

• Provide high-quality non-technical support to the Nuclear Operations division.
• Lead training activities and maintain training materials.
• Identify and address knowledge gaps within the team.

Skills

Numerical skills

Excellent communication

Interpersonal skills

Job description

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Shift Times: 22.5 hours per week, over 3 days. Flexible with days worked

Pay Rate: £23.67 per hour

Location: Gloucester Business Park (Hybrid Role)

Key Senior PSO Responsibilities

While maintaining & delivering high quality non-technical support to the Nuclear Operations division of EDF Energy as a knowledgeable Project Support Officer, the individual will also provide specialist support in the following:

• Champion of processes and provides specialist input and support to specific work management areas.
• Leading training activities for new starts which includes maintaining and developing training materials and processes.
• Training Oversight Committee Lead, gathering data on training status and targets.
• Full ownership of Reactor and Fuel Route SharePoint site, making sure content is current and up to date for the intended audience
• Support and training to others on how to use SharePoint
• Identifying knowledge gaps within the PSO Managed Service and develops training to address these gaps.
• Acts as an advocate of the Programme Office group inside and outside the team, promoting changes, improvements and the value of the Managed Service.
• Identify areas for continuous improvement and support the resolution of these via innovative solutions
• Co-ordination of programme/project exercises.
• Be flexible, agile and open to transfer support provision to different areas of the business, as required by business needs.
• Creating, writing and distributing newsletters, articles and communications
• Quarterly performance data gathering on finance, lessons learned, risk and milestones for Cat B.
• Accountability support to programme manager(s) on monthly slide pack - finance, risk, CRs etc.
• Chasing up variance commentary.
• Onboarding support of new starters, security pass applications, assisting in laptop requisitions, IT set up appointment, onboarding checklist administration and general new starter assistance.
• Working with finance to ensure deadlines are made clear and publicised.
• Away days - liaising with Headbox/booking meeting rooms.
• Birthday cards and team celebration coordination.
• CR/CAP assistance - docking in with business support and action tracking
• Project Folder housekeeping.
• Training requests/ SQEP checks.
• Catering requests for workshops etc.
• PRC support (trackers for adherence prep & actions)
• Travel booking.
• Team communications and progress arrangements.
• Monthly newsletter information gathering assistance.
• Basic admin of the SharePoint site - adding users, enabling access requirements, document library admin.
• To prepare, co-ordinate and distribute reports and presentations as requested by the programme team.
• Risk database management support.
• Accountability and meeting action tracker status- chasing actions and updating the tracker.
• Meeting/ workshop planning including meeting room booking, agendas development, collation and distribution of materials, production and distribution of minutes and actions
  
  

Experience

• In depth knowledge and skills related to the internal systems and tools used in the delivery of work
• Able to provide guidance and advice about financial and contract management to help improve budget control and commercial awareness.
• Knowledge and understanding of investment delivery process desirable.
• Previous experience of providing high quality proactive support to others.
• Strong numerical skills, able to interrogate, analyse and report data.
  
  

Personal Skills

• Clear bias for action with healthy questioning attitude.
• Ability to work on own initiative, identify problems and solve them.
• Flexible, adaptable and speedily reactive to urgent situations.
• Excellent attention to detail.
• Excellent communication skills.
• Apply professional judgement to deliver work independently.
• Good interpersonal skills, able to actively build and develop strong working relationships across a variety of diverse teams.
• Enthusiasm for provision of high quality support to others, with a proactive approach.
• Excellent team player with strong ability for collaborative working.
• Constructive and positive approach to Mentoring to successfully and continually improve knowledge and process adherence.
• Point of contact to solve complex queries.
• Conduct quality reviews / audits, capture lessons learned and implement performance improvements.
• Co-ordinate service improvements.
• Lead and support value-added activities to support business improvements and transition.
• Act as a professional role model and clearly display behaviours for success.
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Administrative and Support Services

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