Customer Support Officer - Savings

Paragon Banking Group PLC; Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

Join a prominent UK bank as a Customer Support Officer for savings accounts. This mid-senior level role offers the chance to work in a supportive environment focused on customer service excellence, with flexible part-time hours and a host of benefits including a share save scheme and generous holiday allowance.

Benefits

Holiday allowance starting at 25 days, increasing to 30.

Profit sharing and pension contributions up to 10%.

Life assurance and accident cover.

Exclusive employee discounts and volunteering days.

Family-friendly policies including parental leave.

Qualifications

• Excellent communication skills and empathy.
• Ability to adapt communication style to various customers and colleagues.
• Experience in handling customer queries across different channels.

Responsibilities

• Manage and support customers with their savings accounts.
• Provide excellent service, building rapport and understanding customer needs.
• Identify vulnerable customers and financial crime risks.

Skills

Communication

Empathy

Initiative

Job description

Join to apply for the Customer Support Officer - Savings role at Paragon Banking Group PLC.

We are a Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK, and we use our expertise to help them achieve their ambitions and build a sustainable future. If you are an experienced Customer Support Officer seeking growth in a friendly environment, we want to hear from you!

About The Role

Manage and support customers with their savings accounts, including product support and transaction queries for both front-end and back-end functionalities.

Provide excellent customer service by building rapport, listening, and effectively communicating to understand their needs.

Handle customer queries across various interaction channels.

Identify vulnerable customers, financial crime risks, and process bottlenecks, referring customers to specialized teams when necessary.

Adapt to policy and procedural changes, using initiative to overcome barriers and deliver optimal outcomes for customers.

About You

Possess excellent communication skills, empathy, and the ability to challenge processes appropriately.

Work effectively both independently and as part of a team.

Adapt communication style to different customers and colleagues.

We encourage applications even if you do not meet all criteria. We value diversity and welcome passionate individuals. Further details are available in the downloadable Purpose and Performance Profile (PPP).

Working hours

Current hours are Monday to Friday 8am-6pm, Saturday 9am-1pm. Shift patterns will be rota-based, with flexibility for future changes, including hours between 08:00 - 22:00, Monday to Sunday, 37.5 hours per week.

Inclusion

As a Disability Confident Employer, we ensure accessibility in our recruitment process for those with disabilities, health conditions, or neurodiversity.

What We Offer

• Holiday allowance starting at 25 days, increasing to 30, plus days off for birthdays, Christmas Eve, and New Year’s Eve. Options to buy or sell leave.
• Share Save Scheme at a discounted rate.
• Profit sharing and pension contributions up to 10%.
• Family-friendly policies including parental leave and fertility support.
• Exclusive employee discounts and volunteering days.
• Life assurance and accident cover.

Work Flexibility

We support hybrid working for a healthy work-life balance.

Inclusivity and Wellbeing

We promote diversity, inclusion, and provide wellbeing resources, including digital GP services, fitness programs, and a supportive environment to help you reach your potential.

Seniority Level

• Mid-Senior level

Employment Type

• Part-time

Job Function

• Information Technology