Senior Project Support Officer

Vrieservice; Tewkesbury; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

A leading company is seeking a Project Support Officer to provide high-quality support to the Nuclear Operations division. This role involves leading training activities, managing SharePoint content, and driving continuous improvement initiatives. You will need strong communication skills and a proactive approach to exceed expectations while working in a hybrid model.

Qualifications

• In-depth knowledge of internal systems and tools for delivering work.
• Experience providing high-quality proactive support.

Responsibilities

• Leading training activities and maintaining training materials.
• Championing business process improvements and providing specialist support.
• Coordinating program/project exercises and tracking status reports.

Skills

Communication

Problem Solving

Attention to Detail

Interpersonal Skills

Tools

SharePoint

Job description

4 days ago Be among the first 25 applicants

Shift Times: 22.5 hours per week, over 3 days. Flexible with days worked

Pay Rate: £23.67 per hour

Location: Gloucester Business Park (Hybrid Role)

Key Senior PSO Responsibilities

While maintaining & delivering high quality non-technical support to the Nuclear Operations division of EDF Energy as a knowledgeable Project Support Officer, the individual will also provide specialist support in the following:

• Champion of processes and provides specialist input and support to specific work management areas.
• Leading training activities for new starts which includes maintaining and developing training materials and processes.
• Training Oversight Committee Lead, gathering data on training status and targets.
• Full ownership of Reactor and Fuel Route SharePoint site, making sure content is current and up to date for the intended audience
• Support and training to others on how to use SharePoint
• Identifying knowledge gaps within the PSO Managed Service and develops training to address these gaps.
• Acts as an advocate of the Programme Office group inside and outside the team, promoting changes, improvements and the value of the Managed Service.
• Identify areas for continuous improvement and support the resolution of these via innovative solutions
• Co-ordination of programme/project exercises.
• Be flexible, agile and open to transfer support provision to different areas of the business, as required by business needs.
• Creating, writing and distributing newsletters, articles and communications
• Quarterly performance data gathering on finance, lessons learned, risk and milestones for Cat B.
• Accountability support to programme manager(s) on monthly slide pack - finance, risk, CRs etc.
• Chasing up variance commentary.
• Onboarding support of new starters, security pass applications, assisting in laptop requisitions, IT set up appointment, onboarding checklist administration and general new starter assistance.
• Working with finance to ensure deadlines are made clear and publicised.
• Away days - liaising with Headbox/booking meeting rooms.
• Birthday cards and team celebration coordination.
• CR/CAP assistance - docking in with business support and action tracking
• Project Folder housekeeping.
• Training requests/ SQEP checks.
• Catering requests for workshops etc.
• PRC support (trackers for adherence prep & actions)
• Travel booking.
• Team communications and progress arrangements.
• Monthly newsletter information gathering assistance.
• Basic admin of the SharePoint site - adding users, enabling access requirements, document library admin.
• To prepare, co-ordinate and distribute reports and presentations as requested by the programme team.
• Risk database management support.
• Accountability and meeting action tracker status- chasing actions and updating the tracker.
• Meeting/ workshop planning including meeting room booking, agendas development, collation and distribution of materials, production and distribution of minutes and actions
  
  

Experience

• In depth knowledge and skills related to the internal systems and tools used in the delivery of work
• Able to provide guidance and advice about financial and contract management to help improve budget control and commercial awareness.
• Knowledge and understanding of investment delivery process desirable.
• Previous experience of providing high quality proactive support to others.
• Strong numerical skills, able to interrogate, analyse and report data.
  
  

Personal Skills

• Clear bias for action with healthy questioning attitude.
• Ability to work on own initiative, identify problems and solve them.
• Flexible, adaptable and speedily reactive to urgent situations.
• Excellent attention to detail.
• Excellent communication skills.
• Apply professional judgement to deliver work independently.
• Good interpersonal skills, able to actively build and develop strong working relationships across a variety of diverse teams.
• Enthusiasm for provision of high quality support to others, with a proactive approach.
• Excellent team player with strong ability for collaborative working.
• Constructive and positive approach to Mentoring to successfully and continually improve knowledge and process adherence.
• Point of contact to solve complex queries.
• Conduct quality reviews / audits, capture lessons learned and implement performance improvements.
• Co-ordinate service improvements.
• Lead and support value-added activities to support business improvements and transition.
• Act as a professional role model and clearly display behaviours for success.
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Administrative and Support Services

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