Support Officer for Clinical Informatics and ePMA

Worcestershire Acute Hospitals NHS Trust; Worcester; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Worcestershire Acute Hospitals NHS Trust is seeking a Pharmacy IT Systems Support Lead to enhance medication management and patient care through innovative technology. This leadership role involves optimizing electronic prescribing systems, ensuring seamless integration, and collaborating with multidisciplinary teams to improve medication processes.

Qualifications

• Proven experience in support of IT systems within a healthcare setting.
• Current experience of teaching or training technical staff in the pharmacy department.
• Experience in communicating across care interfaces.

Responsibilities

• Manage and support pharmacy IT systems ensuring they operate safely.
• Develop and maintain training programs for pharmacy IT systems.
• Liaise with system suppliers to address operational issues.

Skills

Technical support

Communication

Problem Solving

Education

NVQ Level 3 in pharmaceutical science

BTEC in pharmaceutical science

Relevant IT qualification

Job description

Job summary

Are you ready to drive transformative change in pharmacy practice through cutting-edge technology and innovative informatics? In this role you will play a crucial role in shaping the future of medication management and patient care. You'll leverage your expertise to optimize electronic prescribing and medication administration (ePMA) systems, ensuring seamless integration within clinical workflows.

In this strategic leadership position, you'll collaborate with multidisciplinary teams to enhance the safety, efficiency, and effectiveness of medication processes, ultimately improving patient outcomes. Your insights will guide the development and implementation of pioneering informatics solutions, bridging the gap between pharmacy and healthcare technology.

Main duties of the job

Ensuring all aspects ofPharmacy IT systems software and hardware are set up and operated in a safemanner that complies with best practice and meet the needs of the department.

Supporting with themanagement of the pharmacy stock management system and other pharmacy ITsystems, including stand-alone functions in case of systems failure.

Supporting anddeveloping the operational aspects of automated medicines storage systems (inconjunction with Dispensary Manager and Chief Technician) in pharmacy andoutside on wards and clinical areas.

Supporting the Chieffor Clinical Informatics and ePMA in the day-to-day management of the EPMAsystem including the production of standard operating procedures (SOPs) on theuse and management of the system.

Managing, developing and providing thepharmacy technical elements of the ward-based pharmaceutical service to boththe allocated specialist area (cross-site).

Facilitating seamless pharmaceutical care topatients and technical pharmacy support to medical and nursing staff to ensurethe safe and cost-effective use of medicines within the post-holdersspecialist area.

Working unsupervised using his/her owninitiative to effectively manage the workload of junior technicians, juniorpharmacists and students including liaison with specialist pharmacists.

Fulfilling all the roles and responsibilitiesof an accredited accuracy checking technician within the pharmacy department asrequired if applicable.

About us

Our purpose is simple - Putting Patients First. We arelooking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acuteand specialised hospital trust that provides a range of local acute services tothe residents of Worcestershire and more specialised services to a largerpopulation in Herefordshire and beyond.

The Trust operates hospital-based services from three sitesin Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff arerecognised as providing good and outstanding patient-centred care. You could beone of them.

Better never stops, and we are committed to developing aculture of continuous improvement.

We are proud to have achieved Timewise accreditation - thismeans we are committed to embedding flexible working within our organisation asa flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS checkas part of their employment check will have the cost of this check (at thecurrent rate) deducted from their salary. Please see link in Supporting Information section for moredetails on DBS checks and Costs

Job description

Job responsibilities

1.1. Liaise with the system supplier, networkproviders and others as necessary to overcome any difficulties in the operationof the systems.

1.2. Provide regular updates with progress toany system problems in line with department procedures

1.3. Authorise users and generate passwordsfor any pharmacy IT systems

1.4. Maintain and update procedures andpolicies covering all aspects of the use of the pharmacy IT systems.

1.5. Develop and maintain training programsfor any pharmacy IT systems, as well as deliver training to new members ofstaff on the system.

1.6. Aid the development and implementationof any required SOPs and policies to ensure that all WAHT Pharmacy staff canuse the pharmacy IT systems to perform their roles.

1.7. Audit compliance with these procedures.

1.8. Use the pharmacy IT systems and standardcomputer software to produce management reports, plans, policies and proceduresas required.

1.9. Assist in the maintenance and amendmentof the pharmacy computer system files to ensure up to date information on thesystem including dispensing templates.

1.10. Assist in the upgrades of the standalonecomputers and base-stations

1.11. Liaise with pharmacy IT systems superusers to assist with training

1.12. Undertake daily checking of Digitrak andmaintaining the tracker system

1.13. Support with the development of theaseptics worksheets

Please see full JD attached

Job description
Job responsibilities

1.1. Liaise with the system supplier, networkproviders and others as necessary to overcome any difficulties in the operationof the systems.

1.2. Provide regular updates with progress toany system problems in line with department procedures

1.3. Authorise users and generate passwordsfor any pharmacy IT systems

1.4. Maintain and update procedures andpolicies covering all aspects of the use of the pharmacy IT systems.

1.5. Develop and maintain training programsfor any pharmacy IT systems, as well as deliver training to new members ofstaff on the system.

1.6. Aid the development and implementationof any required SOPs and policies to ensure that all WAHT Pharmacy staff canuse the pharmacy IT systems to perform their roles.

1.7. Audit compliance with these procedures.

1.8. Use the pharmacy IT systems and standardcomputer software to produce management reports, plans, policies and proceduresas required.

1.9. Assist in the maintenance and amendmentof the pharmacy computer system files to ensure up to date information on thesystem including dispensing templates.

1.10. Assist in the upgrades of the standalonecomputers and base-stations

1.11. Liaise with pharmacy IT systems superusers to assist with training

1.12. Undertake daily checking of Digitrak andmaintaining the tracker system

1.13. Support with the development of theaseptics worksheets

Please see full JD attached

Person Specification

Experience

Essential

• Experience of working in a technical support role and proven experience in the development and support of IT systems within a health care setting to include implementing/problem solving clinical and pharmacy IT systems or automated storage systems.
• Current experience of teaching or training technical staff or students in pharmacy department or equivalent experience
• Current experience in communicating across care interfaces

Desirable

• Experience of implementing and working with EPMA systems
• Experience of working with pharmacy stock management systems
• Experience of robotics and automation
• Current hospital proven experience of successfully delivering technical pharmacy services as a qualified technician including dispensary and aseptic services

Qualifications

Essential

• NVQ Level 3 and BTEC in pharmaceutical science or equivalent recognised, relevant IT qualification/ experience or further specialist knowledge gained through qualification or experience.
• Hold a current UK driving licence to be able to drive between sites and attend regional meetings and network groups.

Desirable

• PRINCE2 foundation or demonstrable equivalent experience.
• Quality Improvement training.
• Registered with the GPhC.
• Current in date accreditation as a Checking Technician.
• Holds Medicines Management accreditation qualification.
• Meeting GPhC requirements for CPD.

Person Specification
Experience

Essential

• Experience of working in a technical support role and proven experience in the development and support of IT systems within a health care setting to include implementing/problem solving clinical and pharmacy IT systems or automated storage systems.
• Current experience of teaching or training technical staff or students in pharmacy department or equivalent experience
• Current experience in communicating across care interfaces

Desirable

• Experience of implementing and working with EPMA systems
• Experience of working with pharmacy stock management systems
• Experience of robotics and automation
• Current hospital proven experience of successfully delivering technical pharmacy services as a qualified technician including dispensary and aseptic services

Qualifications

Essential

• NVQ Level 3 and BTEC in pharmaceutical science or equivalent recognised, relevant IT qualification/ experience or further specialist knowledge gained through qualification or experience.
• Hold a current UK driving licence to be able to drive between sites and attend regional meetings and network groups.

Desirable

• PRINCE2 foundation or demonstrable equivalent experience.
• Quality Improvement training.
• Registered with the GPhC.
• Current in date accreditation as a Checking Technician.
• Holds Medicines Management accreditation qualification.
• Meeting GPhC requirements for CPD.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust
Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website