Senior Professional Services PM — Remote

GitLab; Greater London; À distance; GBP 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Flexible Paid Time Off

Equity Compensation & Employee Stock0

Growth and Development Fund

Parental Leave

Team Member Resource Groups

Résumé du poste

GitLab in the London area is seeking a Senior Professional Services Project Manager to coordinate complex IT and software consulting projects from initiation through delivery, working with cross-functional teams and global customers to deliver on time and within budget.

The role emphasizes executive stakeholder communications, risk and issue management, and the ongoing improvement of delivery tools, processes, and templates, with exposure to GitLab technologies.

Qualifications

• Experience managing complex IT or software consulting projects.
• Ability to manage scope, schedules, resources, risks, and conflicts.
• Ability to build relationships with customer leaders and manage escalations.
• Knowledge of PMI methodologies, agile or Scrum, and SDLC.
• Experience with enterprise and professional services is a plus.

Responsabilités

• Manage large-scale commercial projects and executive stakeholder meetings and communications.
• Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
• Drive improvements to Professional Services project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly for quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

Connaissances

Project management

Stakeholder management

Cross-functional collaboration

Executive communications

Outils

GitLab

Description du poste

GitLab in the London area is seeking a Senior Professional Services Project Manager to coordinate complex IT and software consulting projects from initiation through delivery, working with cross-functional teams and global customers to deliver on time and within budget.

The role emphasizes executive stakeholder communications, risk and issue management, and the ongoing improvement of delivery tools, processes, and templates, with exposure to GitLab technologies.