Senior Enterprise DevOps Support Engineer

GitLab Inc.; United Kingdom; Remote; GBP 70,000 - 110,000; Full time

Job summary

GitLab is seeking an Assigned Support Engineer to be a trusted technical advisor to our largest Self-managed, GitLab Dedicated, and GitLab.com customers. You will combine deep Linux systems expertise, GitLab and CI/CD knowledge, and a proactive support mindset to understand each customer’s environment, anticipate and prevent issues, and solve complex technical and business challenges.

In a typical week, you’ll prioritize strategic blockers with customer stakeholders, partnering with Product,

Qualifications

• Advanced Linux systems administration and performance analysis.
• Experience with GitLab CI/CD deployments and outages impact assessment.
• Ability to create clear, reusable support content and runbooks.

Responsibilities

• Provide technical support to our largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring stability and performance.
• Troubleshoot complex issues using Zendesk, logs, and Linux utilities like strace via email and video calls.
• Build proactive relationships with customer stakeholders to address blockers.
• Advise on CI/CD implementations and incident impact on workflows; mitigate issues.
• Create and improve support content, including documentation and knowledge articles.
• Participate in hiring processes including reviewing applications and conducting interviews.

Skills

Linux systems

CI/CD

GitLab

Zendesk

Strace debugging

Ruby/Bash scripting

Communication

MVC frameworks Ruby on Rails

Tools

Zendesk

Strace

GitLab

Job description

GitLab is seeking an Assigned Support Engineer to be a trusted technical advisor to our largest Self-managed, GitLab Dedicated, and GitLab.com customers. You will combine deep Linux systems expertise, GitLab and CI/CD knowledge, and a proactive support mindset to understand each customer’s environment, anticipate and prevent issues, and solve complex technical and business challenges.

In a typical week, you’ll prioritize strategic blockers with customer stakeholders, partnering with Product,