Senior Production Support Engineer – Agentic AI

Ema Unlimited; Gomshall; Remoto; GBP 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work options

Competitive pay

Descrizione del lavoro

Ema Unlimited Inc. is hiring a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health and trust of production AI systems.

You will work across AI behavior, workflows, and enterprise integrations, partnering with Engineering, Product, and Implementation to ensure reliability and customer trust. Role focuses on production debugging, incident response, and providing transparent explanations to customers.

Competenze

• Requires senior technical escalation experience.
• Ability to diagnose failures in multi-agent AI workflows.
• Experience with enterprise integrations and customer-facing incident response.

Mansioni

• Diagnose failures in multi-agent AI workflows and orchestrations.
• Escalate to the right teams and coordinate incident resolution.
• Provide workarounds to unblock customers while engineering fixes are developed.
• Maintain calm, factual communication with customers during incidents.

Conoscenze

Incident management

Production debugging

Customer communication

Cross-team collaboration

AI systems knowledge

Descrizione del lavoro

Ema Unlimited Inc. is hiring a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health and trust of production AI systems.

You will work across AI behavior, workflows, and enterprise integrations, partnering with Engineering, Product, and Implementation to ensure reliability and customer trust. Role focuses on production debugging, incident response, and providing transparent explanations to customers.