Technical Support Engineer (heavy industry)

Vickerstock; Dungannon; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Overtime allowances

International travel allowances

Technical training and development

Exposure to next-gen recycling tech

International travel and career growth

Job summary

Vickerstock is seeking a Technical Support Engineer for heavy industry in Dungannon. You will act as the technical authority across a range of machinery, supporting customers, dealers and internal service teams while driving engineering excellence.

Global travel is required and training opportunities are provided. The role involves hands-on field engineering, technical planning, and mentoring of Field Service Engineers.

Qualifications

• Degree, HND or recognised apprenticeship in Mechanical, Electrical or Mechatronics Engineering.
• 3+ years' experience working on heavy industrial machinery.
• Experience diagnosing and repairing electrical control systems including PLCs, relays and wiring.
• Experience planning and supporting complex machinery installations.
• Excellent communication skills for technical and non-technical audiences.
• Full driving licence and passport with international travel flexibility.
• Experience with waste management equipment is advantageous.

Responsibilities

• Supporting the Customer Care team by troubleshooting technical issues and coordinating service and breakdown activities.
• Travelling to customer and dealer sites in the UK and internationally to carry out diagnostics, repairs, commissioning and technical support.
• Planning complex machinery installations, reviewing technical drawings, identifying resource requirements and developing installation schedules.
• Diagnosing and resolving faults across hydraulic, mechanical and electrical systems.
• Delivering technical training and mentoring to internal Field Service Engineers and international dealer networks.
• Recording recurring equipment issues and working with the Product Solutions Manager to support product improvements.

Skills

Fault-finding

Electrical control systems

Mechanical troubleshooting

PLC wiring

Installation planning

Communication skills

Education

Degree, HND or apprenticeship in Mechanical/Electrical/Mechatronics

Tools

CRM software

Field Service Management

Job description

Technical Support Engineer (heavy industry)

Dungannon

Global Travel Required

Vickerstock are working in partnership with a leading manufacturer of waste management and recycling equipment to recruit a Technical Support Engineer. Reporting to the Product Solutions Manager, you will become the technical authority for a range of industry-leading machinery, providing expert support to customers, dealers and internal service teams while helping to drive engineering excellence across the business.

In return, you will receive:

• Circa £40k+ depending on experience and the value you can bring to the role.
• Overtime and international travel allowances.
• Ongoing technical training and professional development.
• Exposure to next-generation recycling and waste management technologies.
• Opportunities for international travel and career progression within a growing engineering business.

Your day to day:

As Technical Support Engineer, you will combine hands-on field engineering with technical planning, customer support and training responsibilities. Working closely with Customer Care, Engineering and the Field Service Team, you will ensure customer equipment remains operational while supporting new installations and developing the technical capability of the wider business.

• Supporting the Customer Care team by troubleshooting technical issues and coordinating service and breakdown activities.
• Travelling to customer and dealer sites throughout the UK and internationally to carry out diagnostics, repairs, commissioning and technical support.
• Planning complex machinery installations, including reviewing technical drawings, identifying resource requirements and developing installation schedules.
• Diagnosing and resolving faults across integrated mechanical, hydraulic and electrical systems.
• Delivering technical training and mentoring to internal Field Service Engineers and international dealer networks.
• Recording recurring equipment issues and working closely with the Product Solutions Manager to support product improvements and engineering development initiatives.

Your essentials

• Degree, HND or recognised apprenticeship in Mechanical, Electrical or Mechatronics Engineering.
• At least 3 years' experience working on industrial or heavy-duty machinery.
• Strong fault-finding experience across hydraulic systems including pumps, valves and cylinders.
• Experience diagnosing and repairing electrical control systems including PLCs, relays and associated wiring.
• Experience planning and supporting complex machinery installations.
• Excellent communication skills with the ability to explain technical information to both technical and non-technical audiences.
• A full driving licence and valid passport with the flexibility to travel internationally when required.

Experience working with waste management equipment, balers, compactors or similar heavy industrial machinery would be highly advantageous.

Desirable Experience

• Experience delivering technical training or mentoring.
• Hydraulic (Fluid Power) or Electrical Safety certifications.
• Experience using CRM or Field Service Management software to manage service activities and reporting.

If you are an engineer who enjoys solving complex technical problems, supporting customers across the globe, and playing a key role in product development and continuous improvement, this could be the role for you.