Technical Support Engineer

GEA Group; Warminster; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Free day to volunteer

Job summary

GEA Milking Systems seeks a Technical Support Engineer to join the Farm Technologies UK team. This field-based role involves homeworking with travel across the South of the UK and occasional overnight stays while supporting AMS robotic milking systems.

Reporting to the Senior Manager of Technical Support, you will diagnose issues, deliver technical training, produce guidance for dealers, and ensure installations meet GEA quality standards across the UK.

Qualifications

• Mechanical or electrical engineering background with relevant qualifications.

Responsibilities

• Provide technical support to Dealer Network and customers using GEA AMS systems.

Skills

Mechanical engineering

Electrical engineering

Pneumatic knowledge

Troubleshooting

IT skills

Reading drawings/schematics

Communication skills

Team collaboration

Independent working

Education

Engineering qualification

Job description

Free day to volunteer

About the position

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

Your responsibilities and tasks

With the continued success of GEA Milking Systems, we are looking for a Technical Support Engineer to join our Farm Technologies UK team.

This is a varied, field-based role supporting our advanced Automated Milking Systems (AMS) and Dealer Network. The position combines working from home with travel, predominantly across the South of the UK, although UK-wide travel and occasional overnight stays will be required.

Joining GEA means becoming part of one of the world’s leading engineering companies, working with innovative technology within the dairy farming industry.

Reporting to the Senior Manager of Technical Support, you will:

Provide technical support to our Dealer Network and customers using GEA AMS robotic milking systems and associated equipment.

Assist in the development, coordination, and delivery of technical training programmes for both the Dealer Network and internal teams

Diagnose and resolve technical issues, escalating to GEA HQ Support where necessary along with accurate and detailed descriptions of the issue

Communicate technical issues and solutions across the UK Technical Team and produce relevant technical bulletins and guidance for GEA and the Dealer Network

Support new AMS projects from pre-installation through to commissioning, ensuring equipment is installed to GEA standards.

Provide ongoing technical support to Dealers and customers following installation.

Translate customer requirements into technical solutions and liaise with relevant teams on installation plans.

Deliver training to AMS customers, enabling them to fully understand the system and maximise its functionality, value, and benefits.

Maintain accurate project documentation and reporting in line with company requirements.

Assess risks and ensure compliance with GEA quality, health, safety and environmental (QHSE) standards.

Your profile and qualifications

We are looking for a practical, technically minded engineer with strong problem-solving skills and a customer-focused approach.

You will ideally have:

A mechanical and/or electrical engineering background with relevant technical qualifications.

Strong electrical, mechanical and pneumatic knowledge.

Excellent troubleshooting and fault-finding skills.

Strong IT skills, including Microsoft Office and the ability to work with specialist software systems.

The ability to read engineering drawings and electrical schematics and interpret diagnostic data.

Good organisational and reporting skills, with the ability to work methodically and meet deadlines.

Strong written and verbal communication skills and the ability to build effective relationships with Dealers, customers and colleagues.

A proactive approach and the ability to work independently as well as part of a team.

A good understanding of workplace Health & Safety requirements.

Flexibility to travel throughout the UK and stay away from home when required.

Experience within agricultural or dairy engineering and an understanding of dairy farming would be advantageous but is not essential.

About GEA

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally.

GEA is listed in the DAX and the STOXX Europe 600 Index and is also among the companies comprising the DAX 50 ESG and MSCI Global Sustainability Indices.