Senior Product Owner / Product Manager Digital Customer Retention

Adria Solutions Ltd; Manchester; On-site; GBP 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Senior Product Owner / Product Manager to lead efforts in digital customer retention. This role will focus on enhancing the customer journey and ensuring users derive real value from the budgeting tool. Collaborating with cross-functional teams, the successful candidate will implement strategies that boost engagement and reduce churn. This is an exciting opportunity to shape a key digital product within a growing team, offering a competitive salary and benefits package. If you are passionate about customer experience and digital engagement, we invite you to apply!

Benefits

Competitive Salary

Benefits Package

Innovative Work Environment

Qualifications

• Proven experience as a Product Owner or Manager in a customer-focused role.
• Strong background in digital product development, ideally in fintech.

Responsibilities

• Develop and implement customer retention strategies to improve engagement.
• Enhance budgeting tools to provide clear value to users.

Skills

Product Management

Customer Engagement

Digital Product Development

Data Analysis

Stakeholder Management

Education

Bachelor's Degree

Relevant Certifications

Tools

Customer Analytics Tools

Budgeting Tools

Job description

Join to apply for the Senior Product Owner / Product Manager Digital Customer Retention role at Adria Solutions Ltd

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Join to apply for the Senior Product Owner / Product Manager Digital Customer Retention role at Adria Solutions Ltd

We are looking for an experienced Senior Product Owner or Product Manager with a strong digital background to drive customer retention and long-term engagement. This role focuses on ensuring customers see real value in the companys budgeting tool within the app, encouraging them to stay beyond the initial onboarding period.

Working closely with cross-functional teams, you will optimise the customer journey, enhance in-app experiences, and develop retention strategies that demonstrate the real value of the backing account. With marketing already acquiring new customers successfully, this role will focus on keeping them engaged.

Key Responsibilities

• Develop and implement customer retention strategies to improve engagement and long-term retention.
• Enhance the budgeting tool to ensure it provides clear, tangible value to users.
• Analyse customer behaviour, engagement metrics, and drop-off points to drive product improvements.
• Work closely with marketing, UX/UI, and development teams to refine the customer journey.
• Gather feedback from users to refine features and improve the overall experience.
• Liaise with internal teams and senior leadership to align retention strategies with business goals.
  
  

Key Requirements

• Proven experience as a Product Owner, Product Manager, or Senior Digital Lead in a customer-focused role.
• Strong background in digital product development, ideally within financial services, fintech, or subscription-based businesses.
• Experience with customer engagement, retention strategies, and reducing churn.
• Familiarity with budgeting tools, personal finance apps, or similar customer-driven digital products.
• Data-driven mindset with the ability to analyse user behaviour and make informed product decisions.
• Excellent stakeholder management and communication skills.
  
  

Why Join?

• Opportunity to shape a key digital product and deliver real customer value.
• Work within a growing, innovative team with a strong digital presence.
• Competitive salary and benefits package.
  
  

If you have a passion for customer experience, digital engagement, and retention, wed love to hear from you!

Senior Product Owner / Product Manager Digital Customer Retention

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Marketing Services

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