Senior Product Manager - 5 Month FTC

TN United Kingdom; Cambridge; Remote; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Product Manager, where you'll architect seamless player journeys for engaging MMOs. This role focuses on optimizing every phase of the player experience, from onboarding to retention, using data-driven insights to enhance engagement and monetization strategies. Collaborate with diverse teams to create impactful journey maps and implement innovative solutions that resonate with players. With a commitment to fostering an inclusive workplace, this is an exciting opportunity to contribute to a leading gaming firm that values creativity and community-driven development.

Benefits

Employee Assistance Programme

Life Insurance

Discretionary annual performance bonus

Enhanced family leave policies

25 days annual leave + Bank holidays

Option to buy/sell holidays

Qualifications

• Proven experience in product management, particularly in gaming.
• Strong analytical skills to drive data-informed decisions.

Responsibilities

• Define multichannel journey maps to enhance player experiences.
• Iterate on engagement strategies to maximize retention.

Skills

Journey Mapping

Data Analysis

Stakeholder Engagement

User Experience Design

Retention Strategies

Education

Bachelor's Degree in Business or related field

Master's Degree (preferred)

Tools

Analytics Software

A/B Testing Tools

Project Management Tools

Job description

Location: Cambridge, UK (remote-friendly within the UK) with occasional travel to the office once per quarter.

Job Description:

Are you a driven Senior Product Manager specializing in architecting seamless player journeys for established MMOs? Do you have a proven track record designing every phase—from first awareness through onboarding, engagement loops, upsell pathways, and community touchpoints—to maximize retention, lifetime value, and virality with minimal friction? If so, we want to hear from you.

What we're looking for & what you'll be doing:

1. Journey Mapping & Discovery: Define multichannel journey maps (awareness → activation → engagement → loyalty) to pinpoint friction points and opportunities for delight; conduct stakeholder workshops to align teams around shared journey visions and key success metrics.
2. Onboarding & Activation: Design progressive flows and just-in-time guidance that boosts Day-1 activation.
3. Engagement Loops & Retention: Map churn triggers via heatmaps and session analytics, then iterate journey touch points for smoother progression.
4. Monetization as Journey Milestone: Embed non-intrusive upsell prompts within natural progression milestones to achieve uplift in membership conversions; align premium feature discovery with player intent signals to minimize disruption.
5. Data-Driven Iteration: Employ funnel analysis and cohort tracking to validate journey hypotheses and prioritize high-impact optimizations; establish journey health dashboards for ongoing monitoring and rapid A/B testing.

Please note that the contract will start on 16/06/2025 and finish on 14/11/2025.

What we offer:

When you join Jagex, you can look forward to a generous Perks & Benefits package including:

• Employee Assistance Programme & onsite Counselling.
• Life Insurance.
• Discretionary annual performance bonus.
• Enhanced family leave policies from day 1.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

About Jagex:

Jagex is a leader in developing and publishing deep, engaging online games that connect millions of players worldwide. Best known for the RuneScape franchise, which includes two of the world’s longest running and most successful MMORPGs, in Old School Runescape and Runescape, and the open-world survival crafting game, Runescape: Dragonwilds; we have proven success in delivering immersive Forever Games and fostering strong player communities.

We strive to foster an inclusive workplace built on trust, autonomy, and a shared passion for creating forever games. Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; we Honour our Vows by being honest and transparent; we are our Customers’ Heroes by striving to understand our team & player needs, and we Seize The Day by making the most of every opportunity.

With over two decades of experience, and over 400 people in our team, we continue to innovate in live game development, leveraging data-driven insights, and a commitment to player-first game design. We have a diverse and talented team where creativity, collaboration, and community-driven game development drives everything we do.

As part of Jagex, you’ll have the opportunity to work on a globally successful franchise, contribute to exciting new projects, and be part of a company that hugely values both our employees and our players.