Senior CRM & Loyalty Strategist

Space NK Limited; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Space NK Limited is seeking a Senior CRM & Loyalty Coordinator to join our CRM Team at Head Office, London. You will translate insights into personalised customer communications across the lifecycle, collaborating with Buying, Creative, and Ecom teams to drive engagement and brand growth.

You will manage multi-channel campaigns, deliver data-driven recommendations, and present strategic proposals to internal and external stakeholders, ensuring timely delivery and impactful results.

Qualifications

• Hands-on experience building and implementing CRM campaigns with customer segmentation.
• Experience managing multichannel marketing and loyalty initiatives.
• Strong ability to present concepts and results to internal and external stakeholders.

Responsibilities

• Develop targeted CRM initiatives across stores, website, email, app, SMS, and print from ideation to execution, launch, and reporting.
• Collaborate with Brand partners on Data Sharing Programme and joint business planning.
• Build customer segments and multichannel journeys based on objectives and behaviors.
• Create data-driven campaign action plans with Customer Insights and CRM teams.
• Produce post-campaign analysis and actionable recommendations to optimise future activity.
• Coordinate CRM activity across cross-functional teams and manage assets for campaigns.
• Run end-to-end campaigns via Optimove, including segmentation, flows, and reporting.
• Prepare presentations and results summaries for stakeholders.

Skills

CRM campaigns

Data segmentation

Stakeholder management

Presentation skills

Tools

Optimove

Job description

Space NK Limited is seeking a Senior CRM & Loyalty Coordinator to join our CRM Team at Head Office, London. You will translate insights into personalised customer communications across the lifecycle, collaborating with Buying, Creative, and Ecom teams to drive engagement and brand growth.

You will manage multi-channel campaigns, deliver data-driven recommendations, and present strategic proposals to internal and external stakeholders, ensuring timely delivery and impactful results.