Senior Product manager- retention

Futureheads; Greater London; Hybrid; GBP 80,000 - 95,000; Full time

Job summary

Futureheads is seeking a Senior Retention Product Manager to lead the retention mission across the UK and Europe, with a remote-friendly setup. You will own churn reduction and maximize repeat engagement using data and creative thinking.

You\'ll develop retention strategy, run experiments, analyze causes, and work with engineering in a scrum team, delivering clear roadmaps and requirements.

This role offers a salary of £80,000-£95,000 and a fast-growing subscription business with global reach.

Qualifications

• Eight+ years in retention or churn optimization within subscription products.
• Proven ability to measure retention improvements with metrics.
• Experience designing and delivering A/B and multivariate tests.
• Expertise with GA, Mixpanel, Optimizely; translate insights into action.
• Strong communication; capable of working remotely and with teams.

Responsibilities

• Lead retention strategy and drive churn reduction and lifetime value.
• Design initiatives from interviews, analytics, and experiments.
• Oversee processes to spot churn risks before cancellations.
• Analyze churn causes and refine offboarding processes.
• Document roadmaps and requirements for churn/retention features.
• Act as product owner in scrum; prioritise with engineering.
• Communicate successes and learnings to leadership.
• Foster proactive, continuous improvement in retention.

Skills

Retention strategy

Data-driven decision making

A/B testing

Customer research

Cross-functional leadership

Tools

Google Analytics

Mixpanel

Optimizely

Job description

Senior Retention Product Manager (Remote, UK & Europe)

Salaries:

• £80,000- £95,000

Futureheads has exclusively to find a Product Manager experienced with making users love their subscriptions and stay. If you enjoy driving impact through data-led decisions, and can creatively tackle churn then this would be a great fit.

About the Company

Fast growing subscription business that’s winning fans and disrupting the luxury market from the US to the UK and Europe. The company’s passionate, creative team is united by a vision for truly loyal customers, open collaboration, and a drive for innovation in expanding their reach globally. Its a true scale‑up feel where experimentation is celebrated in the product team.

What You’ll Be Doing

Lead the retention mission, taking full control of churn reduction, offboarding insight, and maximising repeat engagement using a blend of data and creativity.

• Develop overall retention strategy and set ambitious goals for churn reduction and lifetime value.
• Ideate, design, and implement initiatives based on customer interviews, analytics, and experiments.
• Oversee the creation of processes to spot and address churn risks before they become cancellations.
• Analyse churn causes, build robust offboarding processes, and conduct user research to monitor why customers leave.
• Document roadmaps, functional requirements, and vision for all churn and retention features.
• Operate as the product owner in a scrum team, ensuring effective prioritisation, backlog management, and alignment with engineering.
• Communicate successes, learnings, and data clearly to the leadership and the wider team.
• Champion a culture of proactivity and continuous improvement in all things retention.

What You’ll Need If You Want to Apply

• A minimum of eight years’ experience managing retention, churn reduction, or optimisation within subscription products—physical goods focus a big plus.
• Solid record of delivering and clearly measuring retention improvements, ready to share past metrics and case studies.
• Experience in designing and delivering A/B and multivariate tests, as well as running and analysing user research end to end.
• Advanced data skills using tools like Google Analytics, Mixpanel, and Optimizely, with the proven ability to turn insight into action.
• Strong experience with both strategic and tactical aspects of retention, ideally in a scale‑up or high-growth B2C environment.
• Excellent written and verbal communication, and an ability to thrive both independently and as an energetic virtual team player.
• Developed business acumen, comfortable prioritising opportunities, identifying trade-offs, and driving commercial results.
• Committed to best practice, data compliance, and collaboration with all parts of the business.

We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us.