Senior Product Manager

Masabi; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Join a leading company in the fare payment revolution as a Senior Product Manager. Lead the roadmap for our rider-facing mobile app and web portal, ensuring intuitive experiences for millions of transit users. Collaborate with diverse teams to deliver impactful solutions while navigating complex user needs and technical constraints. Enjoy a supportive environment that values your journey and fosters innovation.

Benefits

25 days of holiday plus option to buy 5 more

Private Healthcare via AXA

Life Insurance

Menopause support

Choice of workstation

Work from any country for up to 3 months

Pension scheme

Training allowance of up to £1000

£200 annual home office allowance

Enhanced family leave pay

Qualifications

• Experience in mobile product management, ideally in transit.
• Ability to adapt quickly in dynamic, agile environments.

Responsibilities

• Own and evolve the product lifecycle for the rider app and web portal.
• Partner with transit agencies and internal teams to translate needs into features.
• Ensure features are built right for users.

Skills

Problem Solving

Collaboration

Communication

User-First Mindset

Technical Fluency

Job description

Join to apply for the Senior Product Manager role at Masabi

Introducing Masabi

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role

// We’re looking for a Product Manager to lead the roadmap for our rider-facing mobile app and web portal, the core digital experience for millions of transit users around the world.

This role focuses on the most visible part of Masabi’s platform: how people access, interact with, and rely on public transport. We’re looking for someone with strong mobile product management experience and deep empathy for users, ideally in transit or similarly complex, high-stakes environments.

You’ll balance user needs, agency requirements, and technical constraints to shape simple, intuitive, and accessible rider experiences. You’re comfortable navigating ambiguity, bring clarity to complexity, and work closely with engineering, design, and stakeholders across the business to deliver impactful solutions at scale.

This is a fantastic opportunity to join a growing company where you can use your Product Management skills to build meaningful products that positively impact millions of people worldwide.

Location

// This role is available in a remote model to candidates based in UK, or hybrid for London-based.

What You’ll Do

1. Own and evolve the end-to-end product lifecycle for the rider app and web portal, from discovery and definition through to launch and iteration.
2. Partner with transit agencies, internal teams, and riders to translate real-world needs into impactful features.
3. Define and shape new capabilities using tools such as user journeys, prototypes, and product briefs.
4. Work closely with engineers and designers to ensure features are not just built, but built right for users.
5. Balance competing priorities and constraints to create coherent, accessible and delightful experiences across devices and use cases.
6. Stay ahead of evolving UX patterns, accessibility standards, and rider expectations, grounding decisions in data, research, and insight.
7. Bring creativity, clarity, and momentum, identifying opportunities, removing blockers, and pushing forward, together.

About You

1. A purpose-led product thinker who thrives in a collaborative environment
2. Natural problem solver with a track record of building and shipping mobile apps or complex user-facing features.
3. Comfortable in dynamic, agile environments, with an action bias and the ability to adapt quickly to change.
4. Skilled at fostering cross-functional collaboration, bringing together diverse perspectives to shape a clear and compelling product vision.
5. Technically fluent: able to speak the language of engineers, even if you're not writing the code yourself.
6. Empathetic and curious, with a user-first mindset and a passion for improving lives through better design and tech.
7. Clear and thoughtful communicator, fluent in English, who adjusts their style to suit the audience and context.
8. A team player at heart: open, honest, and energised by working with others toward a shared mission.

Some of Our Benefits

1. 25 days of holiday per year plus the option to buy another 5 days pro-rated
2. Private Healthcare via AXA, including pre-existing conditions and mental health
3. Life Insurance
4. Menopause support
5. Choice of workstation
6. Ability to work for up to 3 months per year from any country in the world (certain limitations)
7. Pension scheme
8. Training allowance of up to £1000 per year
9. £200 annual allowance for any home office need or improvement
10. Enhanced family leave pay
11. Cycle to work scheme
12. Fun and collaborative environment with a focus on making a difference in the world

Careers at Masabi

are for people going places - driven by a mission to make transit fair and accessible for all. We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever You Are, Just Be Yourself.

We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

1. Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
2. Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
3. Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management and Marketing

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