Senior Process Excellence Lead: End-to-End Optimization

Jobtailor; Worthing; On-site; GBP 45,000 - 65,000; Full time

Job description

Responsibilities

• Lead the discovery, analysis, optimisation, and governance of end-to-end business processes across the organisation
• Work closely with senior stakeholders, operational teams, the Process Architect, and the Automation Centre of Excellence
• Identify opportunities to improve performance, standardise ways of working, and enable digital and automation solutions
• Take ownership of complex, cross-functional initiatives, providing leadership, coaching, and quality assurance to Process Analysts
• Help to shape enterprise-wide process standards and continuous improvement practices
• Play a key role in supporting Southern Water’s operational, regulatory, and transformation objectives

Requirements

• Significant experience in process analysis, business analysis, or continuous improvement roles
• Strong experience in process mapping and optimisation using BPMN 2.0
• Experience leading complex process discovery, workshops, and stakeholder engagement activities
• Ability to assess process performance, identify root causes, risks, and optimisation opportunities
• Strong analytical skills with experience interpreting process data, KPIs, SLAs, and operational performance measures
• Experience producing and assuring high-quality process documentation, including process maps, SIPOCs, value streams, RACIs, and SOPs
• Experience coaching, mentoring, or providing oversight to analysts or improvement teams
• Ability to identify and evaluate automation, digitisation, AI, and workflow opportunities
• Experience with process mapping tools (ARIS, Signavio, Miro/Mural, Process Advisor)
• Excellent stakeholder management and communication skills, including engagement with senior leaders
• Lean Six Sigma Green Belt or Black Belt (Desirable)
• BCS or IIBA Business Analysis qualifications (Desirable)
• Experience leading or supervising small analytical teams (Desirable)
• Exposure to automation technologies such as Power Automate, RPA, Alteryx, ServiceNow RPA, or similar platforms (Desirable)
• Understanding of regulated environments and compliance requirements (Desirable)
• Knowledge of operational systems such as Maximo, Ellipse, GIS/ArcGIS, Workday, ServiceNow, SAP BO, or Prism (Desirable)

Core Competencies

Demonstrates expertise in process analysis, mapping, and optimisation, with a strong focus on continuous improvement and stakeholder engagement. Capable of leading cross-functional initiatives and coaching teams while ensuring high-quality process documentation and compliance with regulatory standards.