Process Analyst

Ports North; Greater London; Hybrid; GBP 70,663 - 95,571; Full time

Job summary

Ports North is seeking a Process Business Analyst to assess current-state processes, design future-state operating models, and drive improvements across retail banking functions.

You will map processes, run stakeholder workshops and identify opportunities to simplify and automate operations while aligning with regulatory needs and customer journeys.

Qualifications

• Proven Process Business Analyst experience in retail banking or financial services.
• Experience in process improvement and operational transformation.
• Expertise in process mapping and modelling using BPMN/ Visio or similar.

Responsibilities

• Analyse, map and document end-to-end business processes using BPMN or other recognised process modelling techniques.
• Facilitate workshops with business and technical stakeholders to understand current-state processes and define future-state operating models.
• Identify opportunities to simplify, standardise and automate processes across the bank.
• Produce high-quality process documentation, business requirements and impact assessments
• Support business change initiatives by ensuring process improvements align with regulatory, operational and customer requirements.
• Collaborate with Change, Technology, Operations and Risk teams to implement process enhancements.
• Track process improvement initiatives and measure business outcomes using KPIs and performance metrics.

Skills

Process mapping

BPMN modelling

Workshop facilitation

KPI measurement

Agile/Hybrid delivery

Tools

BPMN

Visio

Celonis

Power Automate

Pega

Appian

Job description

I am currently looking for a Process Business Analyst, you'll be responsible for evaluating current-state processes, identifying opportunities for improvement, and delivering future-state process designs that enhance both customer and colleague experiences.

You'll work across a variety of retail banking functions, supporting large-scale transformation initiatives and embedding best practice process management across the organisation.

Key Responsibilities

• Analyse, map and document end-to-end business processes using BPMN or other recognised process modelling techniques.
• Facilitate workshops with business and technical stakeholders to understand current-state processes and define future-state operating models.
• Identify opportunities to simplify, standardise and automate processes across the bank.
• Produce high-quality process documentation, business requirements and impact assessments
• Support business change initiatives by ensuring process improvements align with regulatory, operational and customer requirements.
• Collaborate with Change, Technology, Operations and Risk teams to implement process enhancements.
• Track process improvement initiatives and measure business outcomes using KPIs and performance metrics.

You'll have:

• Proven experience as a Process Business Analyst within retail banking or financial services.
• Strong experience delivering business process improvement and operational transformation initiatives.
• Expertise in process mapping and modelling using BPMN, Visio or similar tools.
• Experience facilitating stakeholder workshops and managing requirements across multiple business areas.
• A solid understanding of retail banking operations, customer journeys and regulatory environments.
• Strong analytical, problem-solving and communication skills.
• Experience working within Agile, Waterfall or hybrid delivery environments.

Desirable

• Lean Six Sigma or continuous improvement certification.
• Experience supporting digital transformation or process automation initiatives.
• Knowledge of customer onboarding, lending, payments, servicing or operational processes.
• Familiarity with process mining or workflow automation tools such as Celonis, Power Automate, Pega or Appian.

This is a 6 month initial working hybrid in London (3 days on site, 2 remote) paying £450/day Outside IR35