Senior Print & Workplace Experience Lead

Williams Lea; Greater London; In loco; GBP 30.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday (plus bank holidays)

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Salary sacrifice schemes

Descrizione del lavoro

Williams Lea seeks a Senior Workplace Experience Specialist to join our team in London. The role focuses on clerical office support, print production, reprographics, and finishing services, delivering exceptional customer service and timely client requests.

You will manage print equipment, vendors, production schedules, and distribution at a client site, reporting to the Account Manager. The position requires experience in high-volume print environments and a strong eye for quality and deadlines.

Competenze

• Experience in a corporate print room, reprographics or print production.
• Strong knowledge of digital print production processes.
• Excellent customer service and stakeholder management skills.
• Ability to work accurately under pressure and meet strict deadlines.
• Strong attention to detail and quality control.
• Experience with high-volume production print equipment is desirable.
• Knowledge of print finishing techniques and materials is desirable.
• Experience managing print vendors and outsourced production is desirable.

Mansioni

• Act as the primary point of contact for print-related requests.
• Advise stakeholders on print specifications, paper stocks, finishes, and production options.
• Manage urgent and complex print projects.
• Provide regular updates on production status and delivery timelines.
• Floor walks, deliveries to desk and MFD checks/first line fixes.
• Ensure a high level of customer satisfaction.
• Liaise with external print suppliers and production partners.
• Obtain quotations and manage print procurement.
• Monitor supplier performance, quality, and delivery standards.
• Coordinate large-volume and specialist print jobs outsourced to vendors.
• Monitor print room equipment performance.
• Arrange maintenance and service calls when required.
• Manage consumables including paper, toner, and finishing supplies.
• Minimise downtime and ensure business continuity.
• Coordinate packaging and shipment of printed materials.
• Manage local, national, and international distributions.
• Track deliveries and resolve logistical issues.
• Maintain accurate distribution records.
• Produce print volume and cost reports.
• Monitor print budgets and identify cost-saving opportunities.
• Maintain operational procedures and service documentation.
• Support continuous improvement initiatives.
• Support Account Manager with month end processing and people management.

Conoscenze

Customer service

Vendor management

Print production

Stakeholder management

Attention to detail

Descrizione del lavoro

Williams Lea seeks a Senior Workplace Experience Specialist to join our team in London. The role focuses on clerical office support, print production, reprographics, and finishing services, delivering exceptional customer service and timely client requests.

You will manage print equipment, vendors, production schedules, and distribution at a client site, reporting to the Account Manager. The position requires experience in high-volume print environments and a strong eye for quality and deadlines.