On-Site Print & Mail Experience Specialist

Williams Lea Group Limited; City Of London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Insurance

Dental Insurance

Life Assurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Job summary

Williams Lea is seeking a Workplace Experience Specialist for an on-site, full-time role in London. You will provide professional print and mail room support to employees and contractors, handling scans, post, couriers, and stock management while maintaining high standards and customer focus.

The role emphasizes teamwork, flexibility, and willingness to adapt in a regulated, client-facing environment with a 37.5-hour workweek and rotating hours between 8:00 and 20:00.

Qualifications

• A willing and enthusiastic attitude.
• Good PC skills with knowledge of Microsoft Word and Excel.
• Previous Post room and Reprographics experience would be preferable but not essential.
• Good customer service skills.
• Able to think outside the box and make decisions if required in the absence of the Team Leader or Senior Operator.
• Able to handle difficult situations well and to act appropriately
• Display an adaptable and flexible approach.
• Team player - not only within their team but personable and will help out wherever required to get the job done

Responsibilities

• Scan, print and copy documents for the client making sure work is quality checked and sent back correctly.
• Deal with incoming post. Sort and scan everything and e-mail to the relevant departments.
• Deal with outgoing post by Franking/Royal Mail.
• Book couriers and deal with incoming couriers quickly and efficiently.
• Build relationship with clients and manage their perceptions and expectations.
• Support colleagues and work as a team in order to achieve the best results for clients.
• Comply with departmental procedures.
• Assist with stationery. Check and stock cupboards, record items that need ordering.
• Floor walks, deliveries to desk and MFD checks/first line fixes.

Job description

Williams Lea is seeking a Workplace Experience Specialist for an on-site, full-time role in London. You will provide professional print and mail room support to employees and contractors, handling scans, post, couriers, and stock management while maintaining high standards and customer focus.

The role emphasizes teamwork, flexibility, and willingness to adapt in a regulated, client-facing environment with a 37.5-hour workweek and rotating hours between 8:00 and 20:00.