Senior Principal Analyst: ServiceNow Licensing & Contracting

Gartner; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work environment

Global travel up to 25%

Job summary

Gartner is seeking a Senior Principal to lead analysis and deliver must-have insights for BTI, influencing client strategies and contracts globally. You will craft provocative content and engage clients through meetings, webinars, and conferences while shaping the research agenda with senior leadership.

You will leverage deep knowledge of ServiceNow pricing, contracting models, and licensing to guide customers and Gartner teams, delivering actionable recommendations across regional markets and

Qualifications

• 8+ years in relevant field or industry experience.
• 5+ years in SaaS/software contract negotiations or software asset management.
• Extensive experience negotiating with ServiceNow within last 12 months.
• Subject matter expertise in ServiceNow licensing and contracting.

Responsibilities

• Create innovative, must-have insights content for clients.
• Develop new insights and actionable approaches to client needs.
• Analyze root causes to drive strategy forward.
• Demonstrate thought leadership across the Insights team.
• Provide high-value presentation materials for Gartner events.
• Support BTI and Sales with market voice and engagement.

Skills

Strategic thinking

Executive communication

Research & analysis

Problem solving

Client advisory

Project management

Education

Bachelor's degree or equivalent

Graduate degree preferred

Tools

ServiceNow

Microsoft Office Suite

CRM tools

Job description

Gartner is seeking a Senior Principal to lead analysis and deliver must-have insights for BTI, influencing client strategies and contracts globally. You will craft provocative content and engage clients through meetings, webinars, and conferences while shaping the research agenda with senior leadership.

You will leverage deep knowledge of ServiceNow pricing, contracting models, and licensing to guide customers and Gartner teams, delivering actionable recommendations across regional markets and