Senior Primary Care Admin & Patient Services Lead

Northumbria Healthcare Nhs Foundation Trust; Amble; Sur place; GBP 23 000 - 29 000; Plein temps

Résumé du poste

Northumbria Healthcare NHS Foundation Trust is seeking a friendly, motivated senior customer care administrator to join NPC Amble & Broomhill. You will deliver high-quality patient service, handle telephone inquiries and provide admin and secretarial support to GP and clinical staff.

With full training on SystmOne, you will triage appointments, process referrals and ensure accurate coding and filing of records, contributing to efficient primary care delivery across NPC practices in Northumbria.

Qualifications

• Experience in admin/support role, preferably in healthcare.
• Ability to triage and prioritise workload.
• Excellent communication skills.

Responsabilités

• Answer telephone calls & respond to all enquiries directing the public as appropriate
• Provide broad range of tasks and general admin and secretarial support to practice staff
• Ensure timely appointments for patients attending the GP service, triaging according to urgency
• Process patient referrals
• Ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals
• Receive confidential information by telephone or face to face and input accurately into patient service systems
• Admin coding of all patient records ensuring all medical history is coded accurately and entered into the clinical system
• Contribute to the delivery of a comprehensive primary care medicine management system
• Undertake activities at practice level which contribute to the efficient and effective delivery of medicines to patients

Connaissances

Customer service

Telephone etiquette

Organisational skills

Prioritisation

Secretarial support

Outils

SystmOne

Microsoft Office

Description du poste

Northumbria Healthcare NHS Foundation Trust is seeking a friendly, motivated senior customer care administrator to join NPC Amble & Broomhill. You will deliver high-quality patient service, handle telephone inquiries and provide admin and secretarial support to GP and clinical staff.

With full training on SystmOne, you will triage appointments, process referrals and ensure accurate coding and filing of records, contributing to efficient primary care delivery across NPC practices in Northumbria.