Senior Customer Care Administrator

Northumbria Healthcare Nhs Foundation Trust; Amble; On-site; GBP 23,000 - 29,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is seeking a friendly, motivated senior customer care administrator to join NPC Amble & Broomhill. You will deliver high-quality patient service, handle telephone inquiries and provide admin and secretarial support to GP and clinical staff.

With full training on SystmOne, you will triage appointments, process referrals and ensure accurate coding and filing of records, contributing to efficient primary care delivery across NPC practices in Northumbria.

Qualifications

• Experience in admin/support role, preferably in healthcare.
• Ability to triage and prioritise workload.
• Excellent communication skills.

Responsibilities

• Answer telephone calls & respond to all enquiries directing the public as appropriate
• Provide broad range of tasks and general admin and secretarial support to practice staff
• Ensure timely appointments for patients attending the GP service, triaging according to urgency
• Process patient referrals
• Ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals
• Receive confidential information by telephone or face to face and input accurately into patient service systems
• Admin coding of all patient records ensuring all medical history is coded accurately and entered into the clinical system
• Contribute to the delivery of a comprehensive primary care medicine management system
• Undertake activities at practice level which contribute to the efficient and effective delivery of medicines to patients

Skills

Customer service

Telephone etiquette

Organisational skills

Prioritisation

Secretarial support

Tools

SystmOne

Microsoft Office

Job description

We are looking to recruit a friendly, motivated and professional senior customer care administrator to join our team. This position will be based at NPC Amble & Broomhill. The successful candidate will be providing a high level of customer service to patients of NPC practices. Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.,

• Answer telephone calls & respond to all enquiries directing the public as appropriate
• Provide broad range of tasks and general admin and secretarial support to practice staff
• Ensure timely appointments for patients attending the GP service, triaging according to urgency
• Process patient referrals
• Ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals
• Receive confidential information by telephone or face to face and input accurately into patient service systems
• Admin coding of all patient records ensuring all medical history is coded accurately and entered into the clinical system
• Contribute to the delivery of a comprehensive primary care medicine management system
• Undertake activities at practice level which contribute to the efficient and effective delivery of medicines to patients
  Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 120,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care. Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.