Senior Practice Operations & Records Lead

NHS Jobs; Knowsley; Sur place; GBP 24 000 - 30 000; Plein temps

Résumé du poste

St Helens and Knowsley Teaching Hospitals NHS Trust is seeking a Senior Administrative Support to provide senior administrative support across allocated areas, ensuring tasks are completed accurately and on time while handling confidential information.

You will undertake patient records summarisation, process Subject Access Requests, assist with private medical reports and referrals, and support digital services and governance processes, contributing to a patient-centered trust environment.

Responsabilités

• Provide senior administrative support across allocated areas and ensure tasks are completed accurately and within required timescales.
• Monitor outstanding administrative tasks and follow through to completion.
• Handle confidential and sensitive information appropriately at all times.
• Undertake summarisation of patient medical records and ensure accurate entry and coding onto the clinical system.
• Ensure SARs are processed within required timescales and in line with procedures and legislation.
• Assist with private medical and insurance reports and related paperwork.
• Support referrals and patient pathways, identifying delays and escalating issues.
• Assist with patient-facing digital services where required.
• Support governance, compliance and quality activities and keep documentation up to date.
• Perform reception and telephone duties, signpost patients and maintain confidentiality.
• Provide team guidance and assist with training of administrative staff.

Description du poste

St Helens and Knowsley Teaching Hospitals NHS Trust is seeking a Senior Administrative Support to provide senior administrative support across allocated areas, ensuring tasks are completed accurately and on time while handling confidential information.

You will undertake patient records summarisation, process Subject Access Requests, assist with private medical reports and referrals, and support digital services and governance processes, contributing to a patient-centered trust environment.