Senior Practice Manager – Multi-Site Healthcare Leader

Kings Langley Surgery; Kings Langley, Bovingdon; On-site; GBP 65,000 - 90,000; Full time

Job summary

Kings Langley Surgery is seeking an experienced Practice Manager to lead the non-clinical side of a two-site practice, reporting to six GP partners. You will oversee around 35 staff, drive governance, HR, and service improvements, with travel between sites and engagement with the PCN team.

The role combines strategic leadership with hands-on day-to-day management, shaping how the practice operates and develops in the coming years, including CQC readiness.

Qualifications

• Significant management or leadership experience in general practice or primary care.
• Experience leading teams including recruitment, induction, appraisal and HR processes.
• Strong operational, organisational and problem‑solving skills with a track record of service improvement.
• Ability to understand budgets, financial information and performance data.
• Excellent written and verbal communication with senior colleagues.
• Knowledge of CQC requirements, QOF, enhanced services, PCNs and NHS primary care finance.
• Experience with EMIS or other primary care clinical systems.
• Experience managing premises, IT, digital change or business continuity.

Responsibilities

• Lead the day-to-day operation of both sites with a visible presence at Kings Langley and travel to Bovingdon.
• Provide clear direction to Deputy Practice Manager, Operations Manager and administrative teams.
• Oversee premises, IT systems, digital developments and service improvement projects.
• Lead readiness for CQC inspection and maintain governance systems.
• Represent the practice at PCN, locality, ICB and other external meetings.
• Assist partners in managing budgets, payroll, contracts and practice income.
• Oversee workforce planning, recruitment, induction, appraisal and staff wellbeing.
• Monitor QOF, enhanced services and PCN activity/income.

Skills

Leadership experience

HR processes

Budgeting

Governance

CQC knowledge

Digital systems

Premises management

Communication skills

NHS primary care knowledge

Education

Management/finance/HR/healthcare qualification

Tools

EMIS

Microsoft Office

Job description

Kings Langley Surgery is seeking an experienced Practice Manager to lead the non-clinical side of a two-site practice, reporting to six GP partners. You will oversee around 35 staff, drive governance, HR, and service improvements, with travel between sites and engagement with the PCN team.

The role combines strategic leadership with hands-on day-to-day management, shaping how the practice operates and develops in the coming years, including CQC readiness.