Senior PM, AI-Driven Service Management Platform

United States Digital Space LLC; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Open is seeking an experienced programme delivery leader to drive the Service Management re-platform in the UK. You will coordinate cross-functional teams, manage governance, and partner with external vendors to deliver on time and within scope.

The role requires strong risk management, a data-driven approach, and the ability to align technology with business strategy across multiple markets. You will establish robust governance, track progress, and report to senior leadership while ensuring

Qualifications

• Extensive SDLC experience leading complex enterprise migrations.
• Proven ability to manage multiple tracks across the full lifecycle.
• Experience coordinating global vendors and internal teams.

Responsibilities

• Lead end-to-end delivery planning for platform programmes.
• Define and maintain integrated project plans with milestones.
• Coordinate cross-functional workstreams including architecture and data migration.
• Drive governance, reporting and RAID management.
• Oversee adoption, training, and change communications.

Skills

SDLC Experience

Service Management

Global Stakeholder Management

Adaptable Leadership

Relationship Building

Delivery Management

Governance & Quality

Data-Driven Storytelling

Communication Skills

Requirements Analysis

Tools

ServiceNow

Kyndryl

Job description

Open is seeking an experienced programme delivery leader to drive the Service Management re-platform in the UK. You will coordinate cross-functional teams, manage governance, and partner with external vendors to deliver on time and within scope.

The role requires strong risk management, a data-driven approach, and the ability to align technology with business strategy across multiple markets. You will establish robust governance, track progress, and report to senior leadership while ensuring