Remote Service Delivery Manager | SIAM, Cloud & Governance

Version 1; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Profit sharing

Career progression

Flexible/remote working

Private healthcare

Life assurance

Gym discounts

Job summary

Version 1 in London is seeking a Senior Service Delivery Manager to oversee service delivery across managed services for public sector clients. You will chair governance, manage supplier relationships, and drive continual service improvements while ensuring regulatory compliance.

You will lead financial management, forecasting, and business development within existing accounts, with a focus on secure, cloud-enabled environments and effective stakeholder communication.

Qualifications

• Significant experience in Service Delivery management including delivery of managed services within UK Government, public sector or highly regulated environments.
• Eligible for UK SC Clearance, with experience operating within secure or highly regulated environments.
• SIAM / multi-supplier environment experience.
• Proven ability to build trusted relationships with senior customer stakeholders and present service performance, risks and improvement plans.
• Experience managing account financials, including invoicing, forecasting, revenue management and margin performance.
• Experience supporting cloud-hosted managed services environments, ideally AWS/Azure, with ability to engage with delivery teams.
• Strong analytical capabilities with experience producing service performance reports and MI.

Responsibilities

• Service Transition & Operational Readiness: Support new service onboarding, service acceptance, transition into BAU support.
• Customer Management: Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact.
• Governance: Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders.
• Operational Management: Managing competing priorities across operational support and project delivery.
• Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against SLAs and KPIs.
• Major Incident & Escalation Management: Lead customer communications and service restoration activities during major incidents, coordinating cross-functional technical teams.
• Service Reviews: Conduct regular service reviews with customers, presenting service performance, risks, opportunities and improvement plans.
• Customer Satisfaction: Achieve targets and drive improvement initiatives.
• Service Reporting: Produce both customer and internal service reporting.
• Service Improvement: Identify, prioritise and implement continual service improvement initiatives that deliver measurable benefits.
• Risk Management: Manage business risk and ensure business continuity.
• Compliance: Ensure ISO/IEC 20000 and service management best practices compliance.
• Financial Management: Own invoicing, budget management and financial performance of assigned accounts.
• Forecasting: Perform monthly forecasting of revenues, costs and margins, identify variances and corrective actions.
• Business Development: Explore and drive opportunities for new or additional work within existing customers.

Skills

Service Delivery

SC Clearance

SIAM / Multi-Supplier

Stakeholder Mgmt

Financial Management

Cloud & AWS/Azure

Reporting & Analytics

Communication Skills

Business Development

Continual Service Improvement

Major Incident Management

ITIL v4

Job description

Version 1 in London is seeking a Senior Service Delivery Manager to oversee service delivery across managed services for public sector clients. You will chair governance, manage supplier relationships, and drive continual service improvements while ensuring regulatory compliance.

You will lead financial management, forecasting, and business development within existing accounts, with a focus on secure, cloud-enabled environments and effective stakeholder communication.