Senior Personal Shopping & Service Leader

Selfridges; Park Central; On-site; GBP 40,000 - 60,000; Full time

Job summary

Selfridges in the United Kingdom is seeking a Personal Shopping Manager to lead a dedicated team and department focused on delivering exceptional service and bespoke experiences for international clients.

You will drive sales and productivity, set service standards, coach your team, and collaborate across functions to meet client requests while ensuring compliance with trading and safety standards.

Qualifications

• Experience in managing a team in a retail or luxury environment.
• Ability to deliver exceptional service and cultivate client relationships.
• Commercial mindset with ability to respond to market and competitor trends.
• Ability to lead and coach a team to drive performance.

Responsibilities

• Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit
• Role model and deliver an exceptional personalised service to all customers
• Setting and continuously monitoring service standards, motivating the team to achieve them and taking proactive action to address any issues
• Demonstrate a commercial mind set and outlook to stay responsive to customer needs, including monitoring external factors and competitor activity
• Create and take ownership of a clear plan to deliver results on time
• Accountable for sales and profit targets, budget and payroll alignment
• Manage and coach the team with regular feedback
• Recognise talent and development areas, creating progression plans
• Collaborate with functions to review information, trends, and concessions to deliver client requests
• Ensure division compliance with trading standards, health & safety, and security standards

Skills

Sales & service

Communication

Leadership

Coaching

Job description

Selfridges in the United Kingdom is seeking a Personal Shopping Manager to lead a dedicated team and department focused on delivering exceptional service and bespoke experiences for international clients.

You will drive sales and productivity, set service standards, coach your team, and collaborate across functions to meet client requests while ensuring compliance with trading and safety standards.