Luxury Beauty Client Concierge & Personal Shopper

Selfridges; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Selfridges is seeking a Client Consultant to deliver extraordinary in-store experiences. You will identify client needs, build lasting relationships and manage a personal client book while maintaining retail standards.

You will work as part of a team to provide seamless service across the store, cash handling, and staying up-to-date with product knowledge, events, and brand partnerships to enhance the customer journey.

Qualifications

• Proactive client development and relationship building.
• Strong product knowledge and store events awareness.
• Excellent communication tailored to client needs.

Responsibilities

• Identify and connect with potential clients in your department.
• Deliver memorable customer experiences and assist with stock replenishment and cash handling.
• Build a client base within your division and nurture long-term relationships.
• Introduce clients to colleagues and brand partners to enhance the journey across the store.
• Capture customer feedback and use it to lift service standards.
• Stay ahead of trends and expand product knowledge within the division.

Skills

Clienteling

Sales excellence

Product knowledge

Communication

Omni-channel

Tools

My Yellow Book

POS system

Job description

Selfridges is seeking a Client Consultant to deliver extraordinary in-store experiences. You will identify client needs, build lasting relationships and manage a personal client book while maintaining retail standards.

You will work as part of a team to provide seamless service across the store, cash handling, and staying up-to-date with product knowledge, events, and brand partnerships to enhance the customer journey.