Senior Personal Banker - Remote & In-Branch Advisor

NatWest Group; Great Notley; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading financial services company in the UK is looking for a Senior Personal Banker. You'll support customers in enhancing their banking experience through digital services and personal advice. With a competitive salary of £26,350, you'll also benefit from healthcare and lifestyle perks. This role requires excellent customer service skills, the ability to thrive under pressure, and strong relationship-building abilities. A comprehensive training programme supports your professional growth as you assist customers with financial needs.

Benefits

Healthcare and lifestyle benefits

Generous holiday entitlement of 36 days

Monthly retirement fund contribution

Qualifications

• Organised and self-motivated individuals loved for excellent customer service.
• Proven ability to build customer relationships and provide tailored advice.
• Motivated to develop career and meet personal and branch goals.

Responsibilities

• Support customers via video banking and in branches.
• Conduct Financial Health checks and account reviews.
• Identify suitable products for customers' financial needs.
• Make outbound care calls to enhance customer relationships.

Skills

Customer service experience

Ability to thrive under pressure

Excellent communication skills

Interpersonal skills

Planning and organisational skills

Job description

A leading financial services company in the UK is looking for a Senior Personal Banker. You'll support customers in enhancing their banking experience through digital services and personal advice. With a competitive salary of £26,350, you'll also benefit from healthcare and lifestyle perks. This role requires excellent customer service skills, the ability to thrive under pressure, and strong relationship-building abilities. A comprehensive training programme supports your professional growth as you assist customers with financial needs.