Senior Performance Analyst - Hunslet

DWP Digital; Leeds; Hybrid; GBP 64,000 - 86,000; Full time

Benefits offered by this job

Civil Service pension

Annual leave 26–31 days

Flexi-time days off

Professional development & mentoring

Job summary

DWP Digital in the United Kingdom seeks a Senior Performance Analyst to measure and improve digital services at scale. You will work with cross-functional teams to understand user behaviour, evaluate performance and drive opportunities for improvement.

You will lead data collection and analysis, develop KPIs and dashboards, and translate insights into actionable recommendations for senior stakeholders. The role supports hybrid working and ongoing professional development.

Qualifications

• Experience measuring performance and effectiveness of digital products.
• Experience in Agile multidisciplinary teams defining KPIs and performance measures.
• Experience using web analytics to analyse user behaviour and service performance.
• Ability to set meaningful KPIs aligned with digital product or service goals.
• Ability to use data to influence decisions and clearly communicate analysis and insights to stakeholders.
• Experience writing efficient, cost-effective SQL queries to support analysis and reporting.

Responsibilities

• Collaborate with PMs, Designers, Researchers, Developers and analysts to understand user behaviour and evaluate service performance.
• Lead the collection, analysis and interpretation of performance data.
• Develop meaningful KPIs, create dashboards and provide actionable insights to support better decisions.
• Help design and evaluate experiments, improve data quality and champion analytics best practice across the organisation.

Skills

Performance measurement

KPIs

Web analytics

SQL querying

Stakeholder communication

Tools

SQL

Web analytics tools

Job description

Salary: £75,000 - 75,000 per year

Requirements

• Experience measuring the performance and effectiveness of digital products and services
• Experience working in Agile multidisciplinary teams to define KPIs and performance measures
• Experience using web analytics tools to analyse user behaviour and service performance
• Ability to set meaningful KPIs aligned with digital product or service goals
• Ability to use data to influence decisions and clearly communicate analysis and insights to stakeholders
• Experience writing efficient, cost-effective SQL queries to support analysis and reporting

Responsibilities

• Work closely with Product Managers, Designers, User Researchers, Developers and analytical professionals to understand user behaviour, evaluate service performance and identify opportunities for improvement
• Lead the collection, analysis and interpretation of performance data
• Develop meaningful KPIs, create impactful dashboards and provide actionable insights to support better decisions
• Help design and evaluate experiments, improve data quality, develop analytics solutions and champion best practice across the organisation

Technologies

• Support
• SQL
• Web

More

We are DWP Digital, part of the UKs largest government department. We build and maintain digital services used by nearly everyone in the UK, supporting millions of citizens and helping people into work. Our Performance Analysts work on services at enormous scale, influencing strategic decisions and helping improve outcomes for citizens. We offer hybrid working, with approximately 40% of time at home and 60% collaborating face to face in a hub. Pay is up to £75,497, with a Civil Service pension featuring employer contributions of 28.97%, annual leave starting at 26 days and rising to 31, up to three additional flexi-time days off per month, and public holidays. Our benefits include time off for volunteering and charitable giving, shopping and leisure discounts, interest-free bike and season-ticket loans, and professional development, coaching, mentoring and career progression. We value an inclusive workplace and have received recognition in several diversity, technology and public-sector employer awards. Our selection process has three stages: