Senior Performance Analyst - Government Digital Service - G7

Manchester Digital; Manchester; On-site; GBP 65,000 - 90,000; Full time

Job summary

Government Digital Service (GDS) is seeking a Senior Performance Analyst to provide analytical leadership for the One Login programme. You will shape metrics, ensure data quality, and deliver actionable insights to support evidence-based decisions.

You will work with product teams to define what to measure, develop hypotheses, and drive evaluation of changes. You will mentor peers and contribute to building a strong analytical community across digital delivery.

Qualifications

• Experience designing performance frameworks and KPIs for digital products.
• Ability to translate complex analytics into clear recommendations for audiences at all levels.
• Experience working with large datasets and collaborating with technical teams.

Responsibilities

• Lead development and implementation of KPIs and success measures across One Login products.
• Analyse data from multiple sources to generate actionable insights for product development.
• Collaborate with cross-functional teams to identify what should be measured and how to evaluate impact.
• Influence stakeholders to adopt evidence-based approaches in decision making and roadmaps.
• Communicate complex findings clearly to senior leaders and diverse audiences.
• Coach and mentor junior analysts to promote best practice in analytics.

Skills

Performance frameworks

KPIs

Data-driven decision making

Stakeholder management

Coaching / mentoring

Analytical storytelling

Tools

SQL

BigQuery

Google Analytics

Job description

Location

Bristol, London, Manchester

About The Job

Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

• joining up public sector services
• harnessing the power of AI for the public good
• strengthening and extending our digital and data public infrastructure
• elevating leadership and investing in talent
• funding for outcomes and procuring for growth and innovation
• committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need

Job Description

As a Senior Performance Analyst on the Digital Identity programme, you will provide analytical leadership across multiple aspects of the One Login product. You will have the opportunity to help shape what we track and how we track it, working alongside other analysts in the team.

You will work closely with product teams to develop meaningful performance measures, improve data quality and generate actionable insights that support evidence-based decision making. As a senior practitioner you will ensure good practice and work with lead practitioners to improve capability.

As a Senior Performance Analyst, Your Responsibilities Include

• leading the development and implementation of key performance indicators (KPIs) and success measures across one or more products within One Login, ensuring effective measurement and high-quality performance data
• analysing and interpreting data from multiple sources to generate actionable insights that inform product development, service improvement and strategic decision making
• working collaboratively with multidisciplinary teams to identify what should be measured, develop hypotheses and evaluate the impact of product and service changes
• influencing stakeholders to adopt evidence-based approaches and use data effectively in decision making, prioritisation and roadmap development
• leading the production of high-quality analysis and data storytelling, communicating complex findings and recommendations to stakeholders with varying levels of analytical expertise, including senior leaders
• contributing to the development of performance analysis capability through line management, coaching, mentoring and sharing good practice amongst the team

Person specification

We’re Interested In People Who Have

• strong experience developing performance frameworks, KPIs and success measures, and using data to evaluate and improve digital products, services or user outcomes
• strong experience of working with large and complex datasets using tools such as SQL, BigQuery, Google Analytics or similar technologies, and collaborating with technical teams to ensure robust data collection and measurement
• experience formulating questions, developing hypotheses, interpreting and validating data, and combining evidence from multiple sources to generate actionable insights to inform product, delivery or strategic decisions
• experience translating complex analytical findings into clear, compelling recommendations for audiences with varying levels of analytical expertise, including senior leaders
• strong stakeholder management skills, with experience working effectively across multidisciplinary teams and building trusted relationships with product, delivery, user-centred design and technology colleagues
• experience leading, coaching or developing performance analysts, promoting analytical best practice and contributing to a collaborative and inclusive analytical community