Senior Pensions Administrator - Complex DB/DC & Mentoring

Willis Towers Watson; Welwyn Garden City; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Defined contribution pension (matched

Hybrid working

Job summary

Willis Towers Watson is recruiting a Senior Pensions Administrator in Welwyn Garden City for their Outsourcing line. The role blends complex pension calculations and client service, with mentoring responsibilities for junior team members and involvement in project-based work.

You will handle Retirements, Transfers and Deaths, adhering to pension legislation and WTW procedures, while supporting the Team Leader to meet service levels. Hybrid working is offered.

Qualifications

• Experience in an occupational pension administration team handling DB/DC processes such as Retirements, Transfers and Deaths.
• Knowledge of pension legislation and regulations and applying them within an administration team.
• Experience with DB manual calculations for various administration processes.
• High level attention to detail and ability to follow procedural documentation and check others' work.
• Ability to manage high volumes of work while maintaining accuracy.
• Strong organisational and time management skills with ability to handle multiple client queries.
• Excellent written and verbal communication skills; proficient with Excel and Word.
• Experience coaching and supporting less experienced colleagues.
• Experience working in a hybrid/multi-site team is advantageous.

Responsibilities

• Process and manage complex pension calculations and queries across Retirements, Transfers and Deaths.
• Check and mentor junior colleagues' work to ensure accuracy and target delivery.
• Be a point of escalation for technical issues and non-standard cases.
• Apply pension legislation and WTW guidance to ensure high-quality day-to-day work.
• Support Team Leader in ensuring SLAs and performance standards are met and manage workload.
• Coach and mentor juniors to support wider team development.
• Identify process improvements to enhance client service.
• Assist in complex and project-based work as required.

Skills

Pensions administration

Pensions legislation and regulations

DB manual calculations

Attention to detail

High-volume workload management

Organisational and time management

Written and verbal communication

Excel

Word

Coaching and mentoring

Hybrid/multi-site team experience

Tools

Microsoft Excel

Microsoft Word

Job description

Willis Towers Watson is recruiting a Senior Pensions Administrator in Welwyn Garden City for their Outsourcing line. The role blends complex pension calculations and client service, with mentoring responsibilities for junior team members and involvement in project-based work.

You will handle Retirements, Transfers and Deaths, adhering to pension legislation and WTW procedures, while supporting the Team Leader to meet service levels. Hybrid working is offered.