Senior Pensions Administrator - Defined Benefit (Hybrid)

Isio; United Kingdom; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Study support

Development opportunities

Hybrid work model

Job summary

Isio is expanding its Pensions Administration team and seeks experienced Pension Administrators to manage a portfolio of Defined Benefit schemes. The role supports hybrid work across multiple city centre offices in the UK, focusing on delivering excellent service to members and clients.

You will work with various tools to record actions, update cases, and ensure timely completion while maintaining SLAs and high service standards.

Qualifications

• Experience delivering administration services to Defined Benefit pension schemes.
• Excellent member service focus and ability to manage expectations.
• Strong communication with clients, members and colleagues.

Responsibilities

• Deliver service to a portfolio of Defined Benefit pension scheme clients and their members.
• Record actions and manage cases through to conclusion with regular updates.
• Escalate errors, omissions and complaints in line with procedures and SLAs.
• Answer incoming calls empathetically and produce letters, emails and reports to a high standard.
• Develop knowledge of pensions regulations and legislation.

Skills

Pension administration

Customer service

MS Office

Communication

Tools

Pension software

Job description

Isio is expanding its Pensions Administration team and seeks experienced Pension Administrators to manage a portfolio of Defined Benefit schemes. The role supports hybrid work across multiple city centre offices in the UK, focusing on delivering excellent service to members and clients.

You will work with various tools to record actions, update cases, and ensure timely completion while maintaining SLAs and high service standards.