Pensions Administrator

Isio; Reading; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Market-leading bonus scheme

Study support for professional qualifications

Development and training opportunities

Job summary

A leading pension services provider is looking for experienced Pension Administrators to deliver excellent service to clients and their members. This role offers flexible working patterns, competitive salary, and professional development opportunities. Ideal candidates will have previous experience in pension administration and strong organizational and communication skills. Join a supportive team committed to your success.

Qualifications

• Previous experience as a pension administrator with Defined Benefit schemes.
• Ability to manage multiple tasks to achieve SLAs.
• Strong communication skills with clients and colleagues.

Responsibilities

• Deliver excellent service to Defined Benefit pension clients.
• Ensure scheme activities are processed as per scheme rules.
• Manage and update assigned cases using various tools.

Skills

Member service focus

Communication skills

Organizational skills

General IT skills

Tools

MS Office

Job description

Isio’s Pensions Administration business is thriving, growing year on year. To support our ambitious growth plans we are looking for experienced and member focussed Pension Administrators.

We’re able to consider both full and part time working patterns and although this role may be advertised as full time, if that doesn’t suit you, we’d still encourage you to apply stating your preferred hours.

This role can be based in our city centre offices in Croydon, Reading, Bristol, Birmingham, Leeds, Manchester, Belfast, Edinburgh or Glasgow with a hybrid workstyle.

What does the role entail?

You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include:

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.
• Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
• Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.

What we’re looking for

• Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance.
• Study support to help you achieve professional qualifications, with salary increases for exam passes.
• Development and training opportunities to support your career ambitions throughout your time with us.
• A friendly, and supportive team who will help you to deliver your best work.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email [e-mail]

You can find out more about us and the benefits we offer here Isio – Careers & Benefits

What’s next?

Click on the ‘apply’ and follow the simple application process on-line.