Senior Pension Client Relationship Leader | Hybrid UK

Barnett Waddingham; United Kingdom; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Life assurance 4x salary

Income protection 75% for up to 5 yrs

Private medical insurance

Pension scheme 5% employee + 10% match

25 days annual leave (27 after 5 yrs)

Flexible benefits program

Career development

Job summary

Barnett Waddingham is seeking an inspirational Senior Client Relationship Manager to join our Pension Administration team on a permanent basis. The role is hybrid and can be based from any UK office, with a focus on strengthening relationships with major pension clients and driving growth.

You will act as a trusted adviser, provide pensions consultancy, manage budgets and fees, and lead client meetings, service reviews and new business pitches while coordinating cross-functional work streams

Responsibilities

• Leading and strengthening client relationships with a portfolio of new and existing clients, acting as a trusted adviser
• Providing pensions consultancy support, technical guidance on administration issues, negotiating fees with clients and resolving client issues or complaints
• Managing significant client budgets and fee proposals and delivery of work within agreed costs
• Contributing to the development of strategic plans for the function area and creating implementation plans for the specific function team; Supporting on function specific client relationships and engaging with function specific business development activities
• Using resources effectively to prioritise and deliver client deliverables on multiple projects as well as internal obligations
• Leading business development, client retention, cross-selling opportunities, and promoting the firm within the industry
• Leading client meetings, service reviews, and meetings with prospects including presenting reports, proposals and presentations for clients
• Identifying growth opportunities and nurturing through the business development lifecycle, as well as up/cross selling of services into other business areas and service lines
• Attending seminars and leading on new business pitches, taking accountability for growing our client portfolio
• Identifying potential risks, and proactively managing any practical implications of compliance, information security, and legislative changes and developments
• Ensuring client satisfaction using MI, support and implement information security procedures, and keep clients informed of legislative changes
• Coaching junior team members while maintaining accountability for delegated work
• Significant client facing experience working at a high level within an organisation administering pension schemes
• Proven experience of defined benefit pensions, and an ability to provide pensions consultancy, acting as a subject matter expert on administration issues
• Pensions (PMI) or related business qualifications with a recognised professional body, preferably APMI / FPMI (or equivalent) is desirable
• Demonstrated understanding of Pension Market needs across all sectors with in-depth knowledge of Pension Administration
• Proven commercial awareness and experience of budgetary control
• Excellent communication skills and ability to be an effective team player with team management capabilities
• Ability and confidence to host meetings and present to larger audiences
• High level of professionalism
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days’ annual leave, increasing to 27 days after five years’ service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.

Job description

Barnett Waddingham is seeking an inspirational Senior Client Relationship Manager to join our Pension Administration team on a permanent basis. The role is hybrid and can be based from any UK office, with a focus on strengthening relationships with major pension clients and driving growth.

You will act as a trusted adviser, provide pensions consultancy, manage budgets and fees, and lead client meetings, service reviews and new business pitches while coordinating cross-functional work streams