Senior Pension Administrator

www.topfinancialjobs.co.uk - Jobboard; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Pension Administrator with bereavement experience to join their remote administration team. In this pivotal role, you will manage member and client queries regarding pension schemes while ensuring service level agreements are met. You'll also mentor junior associates, providing guidance and support to enhance their skills. This is a fantastic opportunity to contribute to a team focused on delivering high-quality service and continuously improving client satisfaction. If you have a strong background in pensions and are passionate about mentoring, this role is perfect for you.

Qualifications

• Experience in dealing with occupational pension schemes.
• Ability to coach and support less experienced associates.

Responsibilities

• Servicing member and client queries related to DC/DB pension schemes.
• Ensure service level agreements and performance standards are achieved.
• Train and mentor junior associates.

Skills

Bereavement Experience

Interpersonal Skills

Time Management

Customer Focus

Accuracy

Job description

Pay Rate - 350 Per Day, Inside IR35, Umbrella

Job type - 6 Months Contract

Remote

Senior Pension Administrator- MUST HAVE BEREAVEMENT EXPERIENCE

Working within an administration team, servicing both member and client queries in relation to DC/DB pension schemes.

In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.

Deputise in the absence of the Team Leader.

Be a senior point of reference on technical issues and non-standard cases.

Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.

Train, support and mentor junior associates and hold regular feedback sessions.

Assist in more complex/project work when required including complaints .

Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.

Ensure that targets and deadlines are met.

Experience of dealing with occupational pension schemes.

Experience of coaching and supporting less experienced associates.

Excellent interpersonal skills to include good written and verbal communication.

Good time management skills and the ability to organise and prioritise own workload.

Able to work to a high level of accuracy.

Customer and quality focused.