Senior Pension Administrator

Gallagher; City of Edinburgh; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in financial solutions is seeking a Principal Pensions Administrator in Edinburgh. The successful candidate will be responsible for coordinating pension scheme tasks, supervising team members, and ensuring compliance with regulations while providing excellent customer service. This role requires extensive experience in pension administration and strong analytical skills, with opportunities for professional growth and comprehensive employee benefits.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme with company contributions

Life insurance (4x salary)

Income protection (up to 50% of income)

Health cash plan or Private medical insurance

Volunteering days

Employee stock purchase plan

Share incentive plan

Gym discounts

Shopping vouchers

Qualifications

• At least 5 years' experience in pension administration.
• Studying towards or achieved CPC qualification.
• Experience in mentoring team members.

Responsibilities

• Coordinate pension scheme administration tasks and calculations.
• Supervise and train pensions administrators.
• Manage client/member queries and correspondence.

Skills

Analytical

Problem Solving

Effective Communication

Teamwork

Data Processing

Education

Pension Management Institute’s CPC Qualification

Tools

Microsoft Office

Job description

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Overview

As a Principal Pensions Administrator, you’ll be a highly organised and detail-oriented individual coordinating a portfolio of occupational pension schemes, which could include DB, DC, and Hybrid pensions. You will ensure all tasks and calculations are carried out accurately and promptly. Your responsibilities include allocating cases, performing and checking both automated and manual calculations, drafting and checking correspondence and reports, managing pensioner payrolls, and supporting the Client Executive team. You’ll supervise and train pensions administrators and senior pensions administrators, deputising for the Team Leader when required. You will approach each case with dedication and vigilance, providing the highest level of service to each scheme member.

How you'll make an impact

• Carrying out and checking pension administration tasks and calculations accurately, timely, and in accordance with internal processes, company policies, and regulations.
• Managing workload considering time for peer review.
• Liaising with scheme members via email, letter, or telephone.
• Preparing and checking member correspondence and client reports, managing cashflows, investments/disinvestments, and invoices.
• Handling non-standard client/member queries.
• Collaborating with team members and building relationships with supporting teams.
• Providing support and training to team members and assisting the Team Leader.
• Engaging with team members and the Team Leader transparently throughout the day.
• Supporting the Client Executive team and attending client meetings or pitches as needed.

About You

• At least 5 years’ experience in defined benefit/defined contribution pension scheme administration.
• Studying towards or achieved the Pension Management Institute’s CPC qualification.
• Experience in management and/or mentoring team members.
• Ability to explain complex calculations simply.
• Strong analytical and problem-solving skills.
• Accurate data processing and input skills.
• Ability to review cases ensuring accuracy and relevance.
• Excellent prioritisation skills to meet deadlines.
• Effective communication skills via telephone, letter, and email.
• Teamwork capability.
• Proficiency in Microsoft Office.

Compensation and Benefits

Alongside a competitive salary, we offer a wide range of benefits, including:

• Minimum of 25 days holiday plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme with Gallagher contributions.
• Life insurance (4x salary, up to 10x optional).
• Income protection (up to 50% of income).
• Health cash plan or Private medical insurance.
• Additional benefits such as volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loans, shopping vouchers, family care, and more.