Senior Pension Administrator

Dalkia Energy Services Ltd; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Dalkia Energy Services Ltd is looking for a Senior Pensions Administrator in Birmingham. This role involves managing the company’s pension scheme, ensuring compliance with legislation, and acting as the primary contact for HR and Payroll. The position requires strong analytical skills, problem-solving abilities, and experience in the pension field, contributing to an inclusive and supportive workplace culture, while also offering a competitive salary and benefits.

Benefits

Competitive salary package

Professional memberships

Pension Scheme

25 Days Holiday PLUS Bank holidays

Cycle to work scheme

Salary sacrifice electric vehicle scheme

Retail discounts platform

Qualifications

• Experience with pension administration and compliance.
• Ability to handle payroll information and ensure confidentiality.
• Proficiency in data management and reporting.

Responsibilities

• Manage and administer the company's pension scheme, ensuring compliance.
• Coordinate with external pension providers and conduct annual trustee meetings.
• Assist HR and payroll users with queries related to pensions.

Skills

Analytical

Problem Solving

Time Management

Confidentiality

Communication

Team Player

Proficiency in Microsoft Office

Education

2 years’ experience in a similar role

Strong knowledge of UK pension legislation

Experience of working as part of a project team

Tools

Midland HR

Microsoft Excel

Job description

Jointly owned by EDF Energy and Dalkia, we are a leading technical services group operating nationwide in the UK. Housing key expertise under one roof, we provide specialist technical services in technical facilities management, mechanical and electrical engineering, energy performance contracting and systems integration and digital services.

We leverage the strength of our Group, without losing the personability of a smaller business. We are a people-first culture

With an annual turnover of over c.£600m, c. 4,000 employees and a diverse and inclusive ethos, we are proud to attract great talent, nurturing and inducting our people who embed the Dalkia DNA and apply an innovative mindset across all customer engagements.

With over 100 employees, the Dalkia Group central function has HR, Payroll, Finance, Legal, IT, QSHE and Communications teams supporting our business unit colleagues in these specialisms. We provide technical expertise, governance, policy, guidance and support to the business units to provide a high quality service to their own people and their clients. Roles in the centre work closely with Executive team to shape and deliver our strategic goals but also partner with the business functions to embed the values, behaviours and strategic ambitions.

The Role:

The Senior Pensions Administrator will report to the Head of Payroll and Pensions and leads the company’s pension scheme. The role involves attending trustee meetings, monitoring provider performance, applying pension legislation, and supporting auto-enrolment. The postholder also acts as the main contact for HR, Payroll, and The Pensions Regulator, drives process improvements, supports staff education on pensions, and ensures an excellent employee experience through accurate data and communication.

Hybrid, but will be required to up to work 2 days a week in Birmingham Office and travel to other sites as required

Responsibilities:

As our Senior Pension Administrator:

• Responsible for ensuring Dakia in compliant in all aspects of pension:
  • You will make changes to all pension related information – contribution increases, new joiners, contractual increases ETC in our payroll system Midland HR working with the payroll team to identify any issues that will need resolving
  • You will submit the files for payment undertaking key checks to ensure payments reconcile and work with Group Finance to ensure correct recharges to the Business Units each month
  • Work with our external pension administrators, this being Legal and General, Aviva, Local Government and several private pension schemes to ensure we update their systems correctly and create long term lasting relationships
  • To attend annual trustee meetings for our Legal and General Master Trust Defined Contribution Scheme
  • To monitor performance of Legal and General and alert Head of Payroll, Pensions and Rewards of any areas where SLAs are not achieved.
  • To ensure we pay all contribution well ahead of statutory deadlines and escalate immediately where if there is an issue
  • To ensure we apply the auto enrolment and other pension legislation correctly
  • To provide annual communication to all members (to be determined)
  • In addition, you will be part of project team to educate our members in general pension issues
• Act as the primary contact for HR and Payroll users to support in query resolution and training.
• Act as the primary contact for The Pension Regulator
• Work in collaboration with the Payroll Management team to ensure changes to pensions applied to the payroll.
• Work closely with the HR Systems Team to utilise the functionality of the HR/ Payroll system fully.
• Work proactively to improve the process efficiency
• Ensure employees have a great experience in all matters relating to Pensions
• Ensure the data within the Payroll systems is maintained and provides an accurate reflection of pension information

Working Relationships (Internal):

• iTrent Systems Team and internal IT
• All members of the Human Resources Team and Payroll Team.
• Primary internal contact for employee’s queries.

Working Relationships (External):

• Pension Providers and consultancy support

Skills:

• Analytical: High level of accuracy and attention to detail.
• Problem Solving: Able to identify a problem, define it, determine the root cause, identify possible solutions, and implement or escalate to senior managers as required.
• Time Management: Strong organisational skills and the ability to manage multiple tasks and deadlines to strict deadlines.
• Confidentiality: Demonstrates ability to handle confidential payroll information with discretion while maintaining employee privacy.
• Communication: Strong written and verbal communication skills to communicate with all levels of staff.
• Team Player: Ability to collaborate and work as part of a team within the payroll department.
• Proficiency in Microsoft Office: Advanced knowledge of Microsoft Excel.

Behaviours:

• Professionalism: Demonstrates a high level of professionalism, ethics, and integrity throughout all payroll interactions.
• Confidentiality: Demonstrates strict confidentiality in handling payroll information and employee data.
• Customer Orientation: Shows a customer-centric approach to the business with managing its HR and Payroll software.
• Team Player: Works collaboratively with the payroll team and cross-functional business units to achieve payroll objectives.
• Initiative: Proactively identifies opportunities for process improvements and automation in payroll administration.
• Awareness: Keeps up to date with any changes in regulations and software and remains up to date with industry trends.

Experience:

• A minimum of 2 years’ experience within a similar role
• Strong knowledge of UK pension legislation
• Experience of working as part of project team
• Proficiency in using payroll software and Microsoft Excel for data management, analytics, and reporting

Our Values:

• People First – it starts with health, safety and wellbeing
  • We look out for each other – not just making sure we’re physically safe but we look after each’s wellbeing too.
• Better Together – a collaborative team
  • We work together, respecting and listening to each other’s point of view.
• Trusted Partners – dedicated to our client’s success
  • Our clients’ have to know they can rely on us, and we should continuously work on building great relationships with them
• Taking Responsibility – making a positive difference
  • Being responsible employees, customers and people is also very important, we have the opportunity to make a positive difference for our immediate, and the wider, environment through our actions.

So, what’s in it for you?

Firstly, you get to join a fantastic, friendly, forward-thinking team of people, who will welcome you and are passionate about the work that we do.

We also offer a wide range of benefits and rewards.

• A competitive salary package
• We pay for professional memberships relevant to your role and invest in our people’s professional development
• Pension Scheme
• 4 x Salary Life Assurance
• 25 Days Holiday PLUS Bank holidays
• Cycle to work scheme
• Salary sacrifice electric vehicle scheme – where we help you lease an electric vehicle for a fixed monthly cost
• Access to our Benefits platform with a wide range of retail discounts

Equity, Diversity and Inclusion:

At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.

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