Senior Payroll Officer

Global Technology Solutions; London Borough of Hillingdon; On-site; GBP 28,000 - 35,000; Part time

Job summary

A leading company in the IT industry is seeking a Senior Payroll Officer to deliver accurate payroll services and manage complex queries. This part-time role involves ensuring compliance with statutory requirements, improving payroll systems, and providing training to team members. The ideal candidate will hold a CIPP or CIPD qualification and demonstrate strong communication skills and a customer-focused approach.

Qualifications

• Essential: CIPP or CIPD qualification; evidence of continuing professional development.
• Membership of a relevant professional body.
• Flexibility to meet payroll deadlines.

Responsibilities

• Deliver accurate payroll services and handle complex payroll queries.
• Ensure compliance with payroll policies and legislation.
• Support system improvements and service development.

Skills

Communication

Customer-focused

Team player

IT skills

Adaptability

Education

CIPP or CIPD qualification

Tools

Payroll systems

Reporting tools

Job description

Job Title: Senior Payroll Officer
Reporting to: HR Payroll & Reward Team Leader
Location: Hillingdon, London

Rate: 27.04p/h inside ir35 through umbrella

Part time role, 21 hours per week with cover between 9:00-17:00

Job Purpose

To deliver accurate, timely payroll services in line with statutory requirements and organisation policies. You’ll handle complex payroll queries, support system improvements, and contribute to service development.

Key Responsibilities

Operational Delivery

• Provide expert guidance on payroll and reward policies, ensuring compliance with legislation and best practice.
• Deliver excellent customer service via phone, email, meetings, and documentation.
• Process and check the monthly payroll, including BACS runs, payslips, and reconciliation tasks.
• Run reports for accuracy, audits, and management information using Business Objects.
• Calculate emergency payments, overpayments, redundancy, and termination payments.
• Manage salary sacrifice schemes (e.g., childcare, cycle-to-work).
• Handle escalated queries from staff and HR, ensuring accurate resolution.
• Support year-end tasks and updates including EYUs and pay awards.
• Assist in the implementation of changes to employee benefits and conditions of service.
• Liaise with internal teams and external bodies such as HMRC, pension providers, and auditors.

Service Improvement

• Review and recommend enhancements to payroll procedures and systems.
• Participate in system upgrades and the development of new functionality.
• Stay current with legislative changes and liaise with tax consultants where needed.
• Deliver internal workshops and support project work across HR.

Professional Development

• Provide training for new and existing team members.
• Represent Payroll at meetings with managers and stakeholders.
• Support job evaluation activities and build reports as needed.
• Understand and promote the link between reward/benefits and employee engagement.

Person Specification

Qualifications

• Essential: CIPP or CIPD qualification; evidence of continuing professional development

Requirements

• Membership of a relevant professional body
• Flexibility to meet payroll deadlines, including occasional out-of-hours work
• Willingness to work on a rota between 9am–5.30pm

Experience

• Proven experience in processing payroll and managing complex queries
• Experience in completing accurate and timely payrolls in a team environment

Knowledge & Skills

• Sound knowledge of statutory payroll requirements and local government conditions
• Ability to communicate and coach on payroll policies and legislative changes
• Good IT skills including use of payroll systems and reporting tools
• Positive, “can-do” attitude and adaptability
• Strong team player, supporting others and sharing knowledge
• Excellent communication skills, both verbal and written
• Customer-focused, committed to service quality
• Takes ownership of personal and team development

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