Senior Technical Revenues & Benefits Officer

Maldon District Council; Maldon; Remote; GBP 34,000 - 40,000; Full time

Job summary

A leading council in the UK is seeking a Senior Technical Revenues & Benefits Officer to join their team. This role involves ensuring legislative compliance, supporting new initiatives, and delivering excellent customer service. The ideal candidate will have significant experience in Revenues or Benefits administration, be detail-oriented, and possess strong communication skills. This position offers remote and flexible working options, with a commitment to professional growth and development.

Qualifications

• Significant experience in Revenues or Benefits administration.
• Committed to continuous professional development.

Responsibilities

• Ensure accurate assessment of Housing Benefit and Council Tax Reduction claims.
• Provide training and technical support to Revenues and Benefits Officers.
• Manage escalation of complex service issues.

Skills

Communication

Collaboration

Problem Solving

Detail-oriented

Self-motivated

Tools

Academy software

MS Excel

Job description

Senior Technical Revenues & Benefits Officer

Directorate Service Delivery | Vacancy type: Permanent full time | Salary: £34,920 - £39,501 | Closing date: 29 May 2025

Vacancy Number: MDC001873 | Grade of Post: G | Hours: 37

Location: This role offers remote and flexible working. Regular presence at the Council Offices may be required based on business needs.

Description

This is an exciting opportunity to join our small team as a Senior Technical Officer. We seek a dynamic individual with significant experience in Revenues or Benefits administration, familiar with systems such as Capita and Civica. Responsibilities include system support, legislation, policy, processes, software testing, income reconciliation, batch processing, user control, statutory returns, and management information extraction.

As a key team member, you will ensure legislative compliance, support new initiatives, and contribute to project delivery. If you are technically proficient and committed to professional growth, apply now to support and shape our Revenues and Benefits services.

Key Responsibilities

• Ensure accurate assessment of Housing Benefit and Council Tax Reduction claims in line with policies and legislation.
• Support the subsidy function, including accuracy checks and liaising with external auditors.
• Act as a subject matter expert for complex issues, understanding relevant processes, regulations, legislation, and system functionalities.
• Provide training, coaching, mentoring, and technical support to Revenues and Benefits Officers, both face-to-face and virtually.
• Coordinate with the Valuation Tribunal Service and Valuation Office Agency, including representation at appeal hearings.
• Create legislatively compliant processes, documents, and digital content.
• Participate in technical forums, meetings with external stakeholders, and contribute to projects.
• Assist with system testing, reconciliation, control, and statutory returns.
• Deliver excellent customer service, promoting first contact resolution.
• Maintain confidentiality and adhere to data protection rules.
• Manage escalation of complex service issues, informing senior management as needed.
• Support the Service Leadership team and a team of Council Tax and Housing Benefit professionals.

Candidate Profile

• Excellent communicators and collaborators, capable of interpreting complex legislation and solving problems.
• Proficient in using Academy software and ICT tools, especially MS Excel.
• Experienced in Housing Benefit and Council Tax Reduction environments.
• Detail-oriented, able to meet deadlines with high accuracy.
• Committed to continuous professional development.
• Self-motivated, able to work under pressure with minimal supervision.

This role is subject to a Basic DBS Check.

Additional Information

For an informal discussion, contact Michelle Lamarre at 01621 732653 or [e-mail]. Read and download the job description for more details.

To apply: Complete the online application form [here]. CVs are not accepted. Interviews are scheduled for the week commencing 09 June 2025. Ensure your email address is provided for interview notifications. For additional support, contact 01621 854477.

Due to high application volume, responses to all applications cannot be guaranteed. If you do not hear within three weeks of the closing date, please consider your application unsuccessful.