Senior Payments Systems Manager (Card & Loyalty)

Taylor James Resourcing; Greater London; On-site; GBP 80,000 - 85,000; Full time

Job summary

Taylor James Resourcing is seeking a Card Payments Specialist to manage strategy, performance, security and development of the payment ecosystem across two brands and ~800 locations in London. You will oversee terminals, switching, gateways, loyalty integrations and mobile payment apps, acting as SME for payment technologies and fintech solutions.

The role leads a small technical team to deliver key business initiatives, ensure PCI DSS compliance and drive continuous improvements in payment

Qualifications

• Significant experience managing enterprise-scale payment processing environments.
• Strong understanding of card payment ecosystems including acquirers, gateways, card schemes, switching platforms and POS technologies.
• Experience managing third-party service providers and technology vendors.
• Proven leadership experience managing technical teams.
• Demonstrated success delivering technology and business change projects.
• Experience translating business requirements into technical solutions.
• Experience managing mobile applications and customer-facing digital platforms.
• Strong incident management and problem-solving capabilities.
• Experience operating within PCI DSS-regulated environments.

Responsibilities

• Own the end-to-end payment card processing environment across two brands and approximately 800 locations.
• Ensure high availability, resilience, performance, and security of payment services.
• Maintain responsibility for payment acceptance technologies including payment terminals, switching hosts, gateways, acquiring integrations, loyalty integrations, and mobile payment apps.
• Manage strategic relationships with third-party suppliers responsible for network services, terminal provision and maintenance, payment switching services, service desk and support functions.
• Define, monitor, and govern SLAs, KPIs, and contractual obligations.
• Lead supplier performance reviews and service improvement initiatives.
• Manage escalations and ensure timely resolution of critical incidents.
• Provide third-line technical support and expert-level troubleshooting for payment and loyalty systems.
• Act as senior escalation point for complex incidents and service issues.
• Maintain operational procedures, technical documentation, and support models.
• Ensure compliance with PCI DSS and P2PE requirements.
• Lead the delivery of payment-related projects and strategic initiatives.
• Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes.
• Manage project plans, risks, budgets, dependencies, and implementation activities.
• Support the introduction of new payment methods, technologies, and customer experiences.
• Translate business requirements into detailed technical and functional specifications.
• Work with business, technology, security, and supplier teams to define solution architectures.
• Evaluate and recommend technology solutions that align with business strategy.
• Ensure solutions meet operational, security, compliance, and scalability requirements.
• Own and manage two customer-facing mobile applications from a payment and technology perspective.
• Manage technical requirements and integrations for two loyalty platforms.
• Ensure seamless interaction between payment, loyalty, and customer engagement solutions.
• Drive enhancements to improve customer experience and business value.
• Lead the implementation and ongoing management of point-to-point encryption (P2PE) across the estate.
• Support security audits, assessments, and remediation activities.
• Maintain awareness of emerging threats and regulatory developments.
• Serve as the organization's subject matter expert for payment processing, card schemes, acquiring, terminal technologies, fintech solutions, and payment innovation.

Job description

Taylor James Resourcing is seeking a Card Payments Specialist to manage strategy, performance, security and development of the payment ecosystem across two brands and ~800 locations in London. You will oversee terminals, switching, gateways, loyalty integrations and mobile payment apps, acting as SME for payment technologies and fintech solutions.

The role leads a small technical team to deliver key business initiatives, ensure PCI DSS compliance and drive continuous improvements in payment