Head of Payments Systems & Tech Security

Taylor James Resourcing; Greater London; On-site; GBP 80,000 - 85,000; Full time

Job summary

Taylor James Resourcing is seeking a Card Payments Specialist to lead the strategy, security, and development of the payment ecosystem across two retail brands and ~800 locations in London. You will own end‑to‑end payment card infrastructure, including terminals, switching, gateways, loyalty integrations, mobile payments, and vendor relationships.

The role demands strong leadership, PCI DSS compliance, and a track record of delivering enterprise‑scale payment solutions in regulated environments.

Qualifications

• Significant experience managing enterprise-scale payment processing environments.
• Strong understanding of card payment ecosystems, including acquirers, payment gateways, card schemes, switching platforms and POS/terminal technologies.
• Experience managing third-party service providers and technology vendors.
• Proven leadership experience managing technical teams.
• Demonstrated success delivering technology and business change projects.
• Experience translating business requirements into technical solutions.
• Experience managing mobile applications and customer-facing digital platforms.
• Strong incident management and problem-solving capabilities.
• Experience operating within PCI DSS-regulated environments.

Responsibilities

• Own the end-to-end payment card processing environment across two brands and ~800 locations.
• Ensure high availability, resilience, performance, and security of payment services.
• Maintain responsibility for payment acceptance technologies including: terminals, switching, gateways, acquiring integrations, loyalty integrations, mobile payments.
• Manage supplier relationships for network services, terminal provision and maintenance, switching services, service desk and support.
• Define, monitor, and govern SLAs, KPIs, and contractual obligations.
• Lead supplier performance reviews and service improvement initiatives.
• Manage escalations and ensure timely resolution of critical incidents.
• Provide third-line technical support and expert-level troubleshooting for payment and loyalty systems.
• Act as the senior escalation point for complex incidents and service issues.
• Maintain operational procedures, documentation, and support models.
• Ensure compliance with PCI DSS and related standards.

Skills

Payment platforms

Leadership

Incident management

PCI DSS knowledge

Tools

Payment terminals

Payment gateways

Card switching platforms

Loyalty integrations

Mobile payments

Job description

Taylor James Resourcing is seeking a Card Payments Specialist to lead the strategy, security, and development of the payment ecosystem across two retail brands and ~800 locations in London. You will own end‑to‑end payment card infrastructure, including terminals, switching, gateways, loyalty integrations, mobile payments, and vendor relationships.

The role demands strong leadership, PCI DSS compliance, and a track record of delivering enterprise‑scale payment solutions in regulated environments.