Senior Patient Services Coordinator

Circle Health Group; Harrow; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Scheme

Friends & Family hospital discounts

Family friendly policies

Life insurance

Wellbeing resources

Staff engagement hub

Training and development opportunities

Job summary

Circle Health Group in Harrow is hiring a Senior Patient Administrator for 37.5 hours per week, permanent. The role covers patient booking, admissions, transfers and discharges within a private hospital environment.

You will provide high‑quality administrative support, ensure accurate data handling, and mentor junior team members while cooperating with clinical staff and other departments.

Qualifications

• Maths, English GCSE A–C or equivalent functional skills Level 2 evidence.
• Experience in a patient administration, bookings, or healthcare support role.
• Strong organisational skills and attention to detail.
• Confident using hospital systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to support and mentor junior team members.
• Previous experience in a senior administrative or team coordinator role.
• Knowledge of patient pathways, referral systems, or RTT targets.
• Understanding of information governance and confidentiality policies.
• Experience working in a private hospital or clinical environment.

Responsibilities

• Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
• Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
• Ensure timely processing of documentation, referrals, and patient updates using the appropriate systems.
• Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
• Support task allocation and day-to-day workflow coordination across the team.
• Ensure handovers are completed and all processes are followed in line with departmental procedures.

Skills

Organisational skills

Attention to detail

Communication skills

Interpersonal skills

Mentoring junior staff

Team coordination

Education

Maths/English GCSE A–C

Functional Skills Level 2

Tools

Microsoft Office

Job description

Circle Health Group in Harrow is hiring a Senior Patient Administrator for 37.5 hours per week, permanent. The role covers patient booking, admissions, transfers and discharges within a private hospital environment.

You will provide high‑quality administrative support, ensure accurate data handling, and mentor junior team members while cooperating with clinical staff and other departments.